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Form of workIT Technician 3, Division of Technology Solutions - UT System
MR 07
The IT Technician 3 supports the University of Tennessee System Administration (UTSA) personnel located at the University of Tennessee Tower. The individual in this position serves as the direct customer interface for end users and management providing guidance and planning in the use of existing technologies as well as the provision of new IT solutions through emerging technologies. This effort includes working with the UTSA departments to design, create, implement, and maintain technology changes or upgrades, and includes working with staff on IT related projects and research.
The position responds to end user requests for technology support including the resolution of complex end user requests. This is a "high touch" position who will be supporting senior executives as well as line staff. This individual will also conduct training of staff on key applications, particularly the Microsoft suite of tools.
The required qualifications for the position include:
- High school diploma or GED
- 5 years of relevant experience
- Working knowledge of Windows Operating Systems
- Customer Service/ Problem Solving skills.
- Excellent interpersonal skills, attention to detail, and organizational skills.
- Excellent communications skills, verbal and written.
- Basic Active Directory knowledge.
- Moderate to advanced Office 365 knowledge.
- Basic Networking knowledge.
- Working knowledge of audio visual systems.
- Familiarity with Microsoft Teams and Zoom
The preferred qualifications for the position include:
- Associate's Degree or Bachelor's Degree
- 7 years of direct experience
- A total of 2 years of demonstrated desktop support experience
- One of more of the following certifications: A , Network , Microsoft Technology Associate (Infrastructure), Microsoft 365 Certified: Modern Desktop Administrator Associate or similar
- Proven ability to deliver training to individuals or groups.
- Some video/course creation experience is a plus.
