It Service Desk Technician

We are seeking a Senior Information Technology Service Desk professional to join our team. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software. They will also be responsible for managing and maintaining our key applications including Microsoft 365, Dynamics 365, and Remedy software.

Key Responsibilities:

• Respond to queries over the phone, via email, or in person.
• Write, maintain, and implement scripts for automation.
• Train computer users on software and hardware on-site or remotely.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install, modify, and repair computer hardware and software.
• Follow up with customers to ensure issues have been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.
• Document solutions with the goal of establishing a self-help portal.
• Generate Service Desk performance metrics.
• Produce hardware and software inventory reports.
• Ensure Service Desk software is configured to best support the needs of our organization.
• Lead the Information Technology safety and security auditing program.
• Work with our leveraged partners for infrastructure and security support.

Qualifications:

Minimum of 5 years of experience in a similar role.

Experience setting up Service Desk software is required.

Proficiency in automation and scripting.

Familiarity with Microsoft Intune.

Strong problem-solving skills.

Excellent communication skills.

Core Values:

The applicant must align with our core values:

Teamwork-based Safety: We believe in the power of teamwork and that a safe work environment is a collective effort.

Inclusive Culture: We strive to create an inclusive culture where every individual feels valued and respected.

Honesty and Integrity: We conduct our business with the highest standards of professionalism and ethical behavior.

Relationships Matter: We believe that strong relationships are the foundation of our success.

Curiosity and Ambition: We encourage curiosity and ambition in our pursuit of excellence.

Quality in Everything We Do: We are committed to providing quality in all our products and services.

Environmental and Industry Stewardship: We are dedicated to environmental conservation and promoting positive industry practices.

Techmer PM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $75,000.00 - $115,000.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Schedule:

• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Ability to Relocate:

• Clinton, TN 37716: Relocate before starting work (Required)

Work Location: In person