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SalaryDiscover. Achieve. Succeed. #BeHere
Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility.
This job is ON - SITE.
FTE: 1.000000
Shift: 3rd shift from 6 pm to 6 am Wednesday through Friday with alternating Saturday's.
Job Summary:
This position is responsible for all support, configuration and deployment activities associated with desktop computers (and associated peripherals), video and associated unified communications technologies. Support for desktop computers/peripherals includes: computer hardware, printers, client access software, and other peripheral hardware devices (i.e. scanners, signature pads, etc.). Video support will include video and teleconferencing end point equipment, conference rooms, telehealth and telemedicine initiatives enterprise wide. Unified communication support includes deployment and support of mobile devices, video visits, basic phone and network troubleshooting. This position serves as an escalation point for hardware and software related issues. The position will work with other IT Teams and Facilities Management to ensure project deployments are completed accurately and on-time. This position will work closely and professionally with the all IT teams members to promote teamwork, stewardship, and accountability. The position works to improve and maintain a high level of system performance through the implementation and support of sound technologies and the consistent use of IT best practices. Travel to remote support locations is required. Performs other duties as assigned.
EXPERIENCE DESCRIPTION:
A minimum of 2 years of related work experience is required.
EDUCATION DESCRIPTION:
Knowledge of Information Technology principles normally acquired through an Associates/Bachelors Degree in Computer Science or similar.
SPECIAL SKILLS DESCRIPTION:
Represents the team in small to medium projects; investigates and documents any actual or potential information security violations, incidents, or inappropriate computer use.
Provides audit reports to support these investigations
Intermediate knowledge of Microsoft Active Directory account management
Solid capabilities working to plan and meeting deadlines
Broad knowledge of IT services, applications and infrastructure
Exceptional computer skills utilizing and supporting MS Office and MS Exchange/Outlook
Good interpersonal skills in communications with all levels of hospital personnel, vendors and IT staff
Analytical and problem solving skills
Ability to manage multiple tasks
Willingness to learn and improve
Highly motivated and ability to operate under limited supervision
Ability to prioritize and execute in high-pressure situations
Remains calm under pressure
Keeps current on technology through publications, self-education, and seminars on an ongoing basis
Understand group and departmental metrics and the issues and changes that can impact them
Assist in developing and process documentation for team
Proficient at triaging tier 2 issues with limited assistance
Develop skills in analytical acumen
Basic project management capabilities, team work, critical thinking, communication, continuous process improvement
Identifies opportunities for improvement in area of responsibility.
LICENSURE DESCRIPTION:
Valid drivers license.
Perks & Benefits at Froedtert Health
Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:
- Paid time off
- Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
- Academic Partnership with the Medical College of Wisconsin
- Referral bonuses
- Retirement plan - 403b
- Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available
The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.
We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.
