- Install, configure, and maintain servers, storage, and network devices.
- Monitor system performance and troubleshoot issues.
- Develop documentation for common recurring items.
- Manage virtualization technologies.
- Collaborate with other members of the IT team to ensure that the University’s IT infrastructure is reliable, secure, and scalable.
- Stay up to date with emerging trends and technologies in IT.
- Manage Active Directory and Entra ID, including structure, use, groups/accounts, sync processes and settings, and cleanup work.
- Work with Windows 11 and greater OS, Windows server 2019/2022, Linux/Redhat OS, and perform system patching work for all systems as needed.
- Use PowerShell language and development to understand account provisioning processes and nuances, processes on license assignment in Azure/Office 365, DL/Class List automations and corrections, build on fly scripts for sometimes complex solutions, and understand Run Books and scripts (Azure).
- Work with Service-Now, Microsoft Office 365, and Azure.
- Work with HCI, including learning Hyper-V Manager/Failover Manager, learning how to migrate storage drive/build from images, and learning support for patching and updating.
- Work with Imaging, including classrooms/podiums, Deepfreeze knowledge, AVD deployment and scaling, and trading room support.
- Provide on-call support as needed.
Qualifications:
- Bachelor’s Degree and 1-3 years of related work experience OR High School Diploma/GED equivalent and 4-6 years of related work experience.
- Experience with server, storage, and network device management.
- Experience with virtualization technologies such as VMware or Hyper-V.
- Familiarity with networking concepts and protocols.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Ability to work independently and as part of a team.
- Willingness to learn and adapt to recent technologies and processes.
- Strong knowledge of Windows and Linux operating systems.
- Proficient in PowerShell scripting.
Preferred Qualifications:
- Experience with Intune device management, Microsoft antivirus solutions, and WSUS.
- Experience with HCI, including Hyper-V Manager/Failover Manager and migrating storage drive/build from images.
- Experience with Service-Now, Microsoft Office 365, and Azure.
- Experience with imaging work, including classrooms/podiums, Deepfreeze knowledge, AVD deployment and scaling, and trading room support.
Work Environment:
- Typical office setting with extensive sitting and computer work.
- Ability to travel within and outside of campus for meetings and other work-related events, travel may occur outside of normal business hours.
- Work Schedule: 8:30am-4:30pm Monday-Friday. This position may be eligible for up to 2 days remote work. Applicants must be within driving distance of the Waltham, MA campus.
- Lifting up to 25 pounds. Sitting for extended periods of time on the phone and standing at the walk-up counter or carrying equipment to faculty and staff offices on campus.
- Required to be available for occasional after-hours support for colleagues and clients (outside of standard work hours) for resolution and troubleshooting IT issues. At times, the use of personal cell phones for work will be required.