Junior Systems Administrator- It

Under the direction of the Vice President of Information Technology, the Junior Systems Administrator is responsible for end user technical support and systems administration throughout the entire Ascentria infrastructure with primary focus on Skilled Nursing.  Support issues will range from initial system setup (including hardware and software for desktops, laptops, and smartphones) to troubleshooting application issues, to basic server side support.  The ability to work with 3rd party Managed Service Provider as a partner will be essential to success in this position. 

Who are we?

Ascentria Care Alliance employees and volunteers take pride in the impact they have on the people they serve. It’s more than just a job, it’s an opportunity our employees have to care for and share in the lives of people who greatly need and appreciate their presence. Ascentria Care Alliance focuses on every child, elder, disabled person, refugee, endangered teen or teenage mom in order to build stronger communities one person at a time.

 Essential Responsibilities: 

• Deliver IT support to users, configure and maintain workstations.
• Install, configure and maintain hardware, network software, operating system software, software applications as well as various computing devices.
• Supporting staff use of technology resources with timely and appropriate assistance, both onsite and remotely.
• Evaluating and responding to requests, and escalating requests to senior members of the IT team.
• Assisting with staff orientation (technology tools, resources, policies and procedures).
• Staff training (system and application use).
• Monitor and communicate user concerns, provide input and guidance on options, opportunities for improvement, documentation and training resources.
• Support network and systems efforts to improve availability of resources.
• Collaborative involvement in planning and operations.
• Deploy, monitor and maintain mobile devices and associated MDM.
• Implement MFA across various systems.
• Address network downtime and outages; take appropriate steps to remediate.
• Assist in various projects and implementations.
• Maintain awareness of advances in information technology and recommend modifications to systems.
• Follow established practices and standards for workstation configurations, naming conventions, and other established procedures.
• Other assigned duties and responsibilities consistent with knowledge, skills, and abilities.

Qualifications: 

• Requires a Bachelor’s degree in Information Systems Technology or a related field or equivalent experience.
• 1 - 3 years’ experience installing operating systems and applications, installing and troubleshooting hardware, operating systems and office productivity software required.
• Working knowledge and experience with Microsoft architecture including Active Directory, Azure AD, DNS, DHCP, TCPIP and LAN/WLAN/WAN technologies is desired.
• Working knowledge of Point Click Care is a plus.
• 1 -3 years’ experience with mobile device applications and management is desirable.
• Working knowledge of Microsoft 365 & Azure AD with MFA protocols is highly desired. 
• Experience with Android/iOS/ChromeOS tablets and phones required.
• Requires some evening and weekend.
• Travel required throughout New England on a daily basis.

 Company Benefits

• Medical
• Dental
• Vision
• FSA and dependent care account
• 3 Weeks PTO, Holidays, and Floating Holidays
• Tuition Assistance
• Opportunity for Growth
• And many more!

 Ascentria Care Alliance celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, physical or mental disability, genetic information, pregnancy, status as a veteran, sexual orientation, gender expression or identity, or any other legally-protected category. Candidates who identify as BIPOC, multilingual or have lived experience with immigration or human services are encouraged to apply. 

Travel Required

Yes. Travel throughout New England to various Ascentria Offices

Education

Preferred

Bachelors or better in Information Technology or related field.

Experience

Preferred

Microsoft architecture including Active Directory, DNS, DHCP, TCPIP and LAN/WAN/VPN technologies

1-3 years: Installing operating systems and applications, troubleshooting hardware, operating systems, and office productivity software