It Network Systems Engineer I

Job Summary: Responsible for network engineering, implementation and support of all network technologies deployed at the Bank. Design, implement and maintain our network infrastructure to ensure optimal performance, reliability and security. You will also support capacity planning, disaster recovery, documentation, assist with server-based applications, and advanced troubleshooting across all systems and technology components. Ensure established service level agreements are met.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Serve as the team subject matter expert for all local and wide area network routing, switching, access points, firewalls, QoS, IP, and DNS design.
• Configure and troubleshoot all network components including Cisco Meraki Switches, Cisco MX firewalls, VMware VELO Gateways and Cisco Meraki Access Points.
• Automate everything approach utilizing PowerShell, Terraform, or any other network configuration management tool.
• Ensure that enterprise computing resources are available to the end users at all times.
• Work to secure network resources by establishing and enforcing policies along with defining and monitoring access (system configuration, VPN, NAC)
• Work across the team to design, maintain and manage server, network, and application environments in various iterations including cloud services.
• Working with outsourced partners (NOC and WAN providers) to ensure optimal performance and availability of network and enterprise services, monitoring and reporting on utilization.
• Provide recommendation for system upgrades, migrations, and new deployments.
• Interact with all system vendors to resolve problems quickly and accurately.
• Develop and maintain documentation/runbooks of critical system infrastructure and applications within the operating environment.
• Update key systems as needed to ensure regulatory compliance. Systems such as (but not limited to) VMware vSphere, Microsoft 365, VMware Horizon, Meraki
• Assist team to plan and expand enterprise systems infrastructure. Coordinate systems capabilities with user and business needs while helping to anticipate future requirements of both the internal systems and end users.
• Act as technical resource for staff within the Information Technology department.

• Deliver successful change management and maintenance scheduling.
• Keep systems up to date, remediate system vulnerabilities, and escalate unpatched issues while adhering to SLAs.
• Serve as point of escalation for IT Systems Engineers and Systems Support installation, sustainment, troubleshooting and repair of hardware, peripherals, software applications, and third-party Technology Service Providers.
• Adhere to industry regulations and best practices for continuity, security, and integrity of the IT systems.
• Support knowledge transfer to other department employees.
• Implement and document standard procedures for equipment configuration to maintain security, business continuity and regulatory compliance.
• Ability to adhere to Needham Bank’s Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing).

EDUCATION & EXPERIENCE

• Bachelor’s Degree in Computer Science or equivalent.
• A minimum of 5 years of experience supporting Wide Area and Local Area Networks.
• CCNA, CompTIA Network+, or equivalent preferred.
• Solid understanding of network protocols (IPSEC, 802.1x, BGP, etc.)
• A minimum of 5 years of working experience supporting Cisco networking gear, SD WAN equipment or HP switches/routers.
• Experience with VMware (vSphere and Horizon), Windows and Linux server, server hardware is desirable.
• Experience writing PowerShell scripts to automate software installations, modify registry and files/folders as well as harden Windows operating systems including Windows 10, 11, and Windows Server 2019 and 2022 is desirable.
• Experience with Qualys and remediating vulnerabilities is highly desirable.
• Experience with Cloud services, SSO and MFA tools such as MS Entra ID, Microsoft Authenticator, Duo is desirable.
• Proficient in designing, managing and troubleshooting a secured environment.
• Working experience with configuration & automation management tools such as Intune and Terraform is helpful.
• Secondary technologies: Windows Server, Microsoft SQL Server, Microsoft Exchange.
• Strong Network engineering background
• Strong technical background, strong written and oral communication skills, project management skills.
• Ability to communicate technical details to non-technical and executive audiences.
• The ability to work independently as well as within a team environment.
• Good time and budget management skills.
• Ability to spot problematic areas, analyze solutions, propose resolutions, and coordinate their implementation.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal business office environment.
• Must be able to lift 50lbs on occasions.
• Must be able to work flexible hours to address system upgrades or problem resolution.
• Ability to work in a fast-paced environment.
• Able to manage multiple projects and deliverables concurrently, keeping stakeholders and supervisors informed of progress.
• Must be able to interact and communicate effectively across departments.

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.
From: Needham Bank