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SalaryAt Wasabi, we’re a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We’re a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to work in Boston.
Wasabi hot cloud storage is a new class and category of cloud storage, breaking all traditional barriers and boundaries of storage with a disruptive value proposition of being 1/5th the cost of AWS S3, faster than the competition, with no fees for egress or API request and delivered as a single-tier solution. Cloud storage has never been so simple, so fast and so inexpensive. It’s all part of our vision to make cloud storage the next great global utility, just like electricity.
Role Description: IT Systems Engineer
Role Purpose:
We are hiring an IT Systems Engineer who will be responsible for scaling our systems and processes to support Wasabi’s exciting growth. As part of the Business Systems team, this person will be responsible for supporting a wide range of technical work, including the administration of Wasabi’s various IT systems, cloud-based collaboration tools, and IT hardware assets. The IT Systems Engineer will contribute to the implementation of strategic IT projects and will also assist when needed for day-to-day technology support needs of the organization. This role will report to the Senior Manager of Support and Services.
This role will work directly with end users and will support adoption & compliance of Wasabi’s IT systems through the creation of process documentation & training material. They will also be providing in-person and remote IT support to end users, ensuring the security of company laptops and other hardware devices as well as software and related services.
Passion, sense of urgency, expert communications, and curiosity are some of the skills that we are looking for in this role. You should be able to diagnose and resolve problems quickly working cross-functionally with all the different departments and partners across the organization. The ideal candidate will also come up with simple solutions to complex problems, be a creative problem solver, and be able to effectively communicate ideas and solutions.
Principals Only. No Recruiters.
Responsibilities:
- Plan, test, and implement upgrades for our Business Systems.
- Integrate new software applications.
- Develop and apply best practices.
- Troubleshoot and resolve issues with IT software and hardware.
- Provide IT support to 400 + users in a mostly remote, global environment.
- Manage procurement and tracking of new laptops and IT equipment.
- Ensure the security and compliance of all company laptops & devices.
- Create and maintain IT procedures and reports to support the organization.
- Provide support with escalated help desk requests.
Requirements:
- Bachelor's degree in Computer Science, Information Technology or a related field.
- Systems administration experience (5-10 years preferred).
- Experience with IdP and IAM solutions (specifically Okta).
- Experience providing remote support to Windows, Mac and Linux users.
- Experience with remote deployment & support technologies.
- Experience supporting collaboration tools such as, Office 365, Slack, Zoom.
- Experience with MDM’s Workspace One / Intune.
- Experience with Endpoint Protection software.
- Knowledge of Information Security best practices.
- Certifications preferred, but not required.
- Excellent interpersonal and communication skills with confidence to support technical users.
- Ability to automate tasks by using batch files, Powershell, VBScript etc.
- A “hands on” style and ability to wear multiple hats and juggle multiple priorities in a start-up environment.
Wasabi Technologies is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
