It Support Technician

Who we are:

AerSale® is a global leader and market innovator specializing in aviation products and services to meet the growing demand for aftermarket support in global passenger, cargo, and government segments. Featuring complete aircraft nose-to-tail, value-added offerings, including Aircraft & Component Maintenance, Repair and Overhaul Services (MRO), Aircraft & Engine Sales and Leasing, Used Serviceable Material (USM) Sales and Parts Exchange, Flight Equipment Asset Management Services, internally developed aircraft and component modifications (engineered solutions) designed to enhance aircraft performance and operating economics (e.g., AerSale®, AerTrak® and AerAware).

For more information, visit us at www.aersale.com.

What we Offer:

• Medical Insurance
• 100% Employer Paid Dental, Vision, Life, Short- and Long-Term Disability Insurance
• 401K with Employer Contribution
• Employee Stock Purchase Plan (ESPP)
• Education Reimbursement (related field)
• Employee Referral Program and Recognition Program
• Paid Holidays and 15 Days of Paid Time Off

Job Responsibilities:

• Provide first level support for the IT helpdesk and provide resolutions to end-user issues
• Troubleshoot software and hardware issues to find resolutions
• Properly escalate unresolved issues to the next level of support
• Track, route and redirect issues per established policies and procedures
• Utilize excellent customer service skills to minimize end-user downtime
• Respond to issues in a timely and efficient manner

Requirements:

• Associate degree or equivalent job experience
• 1-3 years of relevant experience or equivalent combination of education and work experience
• Working knowledge of help desk software, remote control and fundamental operations of relevant hardware and other equipment
• Proven working experience in providing help desk support
• Strong Microsoft Office skills along with server, desktop
• Strong interpersonal skills, excellent verbal, and written communication skills

Additional Qualifications

• Troubleshooting computer hardware and software
• Printing (local and remote)
• VPN setup and operation (client and server)
• Outlook/Office 365 Configuration
• Strong understanding in area of Technical Support

Physical Requirements:

• Requires prolonged periods of sitting at desk.
• Must be able to use hands and arms for repetitive movements, such as movement of wrists, hands, fingers while typing.
• May occasionally be required to lift and carry up to 50lbs. (standard for office roles)