It Support Specialist

We are looking for a highly capable IT Support Specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our software technologies, enhancing system performance, and securing data. You will also be required to advise on IT software upgrades.

To ensure success as an IT Support Specialist, you should possess extensive experience with PHP, Wordpress and Laravel platforms. This position will contribute to increased productivity by ensuring that company IT systems run efficiently.

Responsibilities:

• Providing IT assistance to staff and customers.
• Training end-users on software programs.
• Resolving logged errors in a timely manner.
• Monitoring software and system performance metrics.
• Providing maintenance and software component upgrades.
• Updating computer software systems.
• Maintaining databases and ensuring system security.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.

Requirements:

• Experience with Laravel, PHP, and Wordpress platforms (required)
• Developing social media and mail marketing campaigns.
• 3-5 years of experience with PHP and Wordpress platforms.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Ability to keep up with technical innovation and trends in IT support.
• Exceptional interpersonal and communication skills.