IT Support Specialist

8:30-5:30 pm, with some evening/weekend hours on occasion
Seeking a very detail-oriented I.T. Support Specialist with the desire to join a positive, team-oriented company with a family-feel who has been providing small to mid-sized businesses with IT support in the Washington, DC area for over 20 years. Growth opportunities are available as well as free, ongoing training in a fun and casual environment where you can really be part of the long-term success of the company. We are growing and we’re ready for you to join us to provide fully managed IT, help desk support, cloud and cybersecurity solutions for our local clients.

Working at various client sites and remotely, the I.T. Support Specialist role must exemplify strong customer service skills and a good understanding of computers, servers and networks as well as building, troubleshooting, and maintaining: workstations, servers, network equipment, and Cloud Service, like Microsoft 365 (admin level) and others via remote and on-site support. Additionally, we’ll ask for your help in creating and updating procedures as needed and making sure client needs are met and exceeded. If you love delighting users with high-quality support and learning new technology, this may be the role for you!

Why Choose Owia Technology?

• Our mission is to create a place where Awesome People come to do meaningful work, to grow personally and professionally and to believe in themselves. Can an IT company be all that? We think so!
• You can expect to work with a team of highly motivated individuals who bring 110% each day. We inspire and challenge each other to grow.
• We genuinely CARE about our clients and the results they get. If you enjoy working for a company that actually "gets it" and takes care of their Clients, then you'll love working here.
• We genuinely CARE about our teammates and support them through flexible work schedules (Hey, we all have doctor appointments and families) and competitive benefits!

Is This You?

• 3 years of experience providing your customers with solid and quick resolutions to their tech troubles.
• A love of engineering, configuring, and implementing the RIGHT solutions for stability and continuity in business environments.
• A team player in a remote environment. Whether at the client site or working remotely, we work together to get the job done.
• An ability to work on multiple priorities or projects simultaneously (we are a small team and even though we have each other's backs, each team member must be able to work autonomously)
• A critical thinker with excellent organization skills who knows when to jump in and take the initiative and when it is time to ask for help.
• Problem-solving oriented, a great troubleshooter, resourceful and detail oriented
• You know how to find answers and when to delegate.

IT Support Specialist

• A willingness to develop personally and professionally: You want to grow into an Awesome Team Member and we want you to do so too!
• Enjoys exercising great interpersonal, communication, and organizational skills with clients AND Team Members
• Able to leap tall buildings in a single bound – or, at least, able to lift 35lbs and crawl under desks when necessary.
• You are looking for a company that you can stay with for years to come!

What Kind of Tech Can You Expect to Work On?

• Fully managed cloud and on-site services
• Virtualization based on VMware and Microsoft
• Microsoft 365 experience: Azure AD, Exchange, SharePoint, Intune, Office

Applications, Teams, etc.

• Centralized management and monitoring technologies for Apple and Windows (RMM Tools e.g., ConnectWise or Addigy)
• Microsoft Windows Server 2019/2016/2012/2008/2003
• Windows 10/8/7 operating systems
• Active Directory
• Microsoft SQL Server Management
• Understanding of Windows firewall, DHCP, DNS, TCP/IP protocols
• Storage, backup and business continuity expertise (SAN, NAS, etc.)
• Comfortable with CLI and PowerShell
• A myriad of vertical LOB applications you've never heard of (trust us)
• Knowledge and ability configuring and maintaining PC and/or Apple end-user computer hardware (and OS) as well as troubleshooting printer-related issues.
• Experience with IT audits and assessments (a nice to have!)

Benefits:

The right candidate can expect a competitive compensation plan, retirement benefits with company match and paid time off. Future growth of knowledge, skills, duties and compensation is available. We are growing and want to attract people to grow with us!

Want to apply? It’s very important you follow these steps to be considered: send us your resume in PDF format with a cover letter detailing your salary requirements, specifically WHY you want to work at Owia Technology, and WHY you're looking for a new opportunity.

We can't wait to meet you!

Owia Technology is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

All employment is decided based on qualifications, merit, and business need.

www.owiatech.com

Job Type: Full-time

Pay: $50,176.00 - $55,877.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off

Compensation package:

• Employee stock purchase plan
• Hourly pay

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Why are you looking for a new role?
• Give an example of your experience in paying attention to detail to solve technical problems.

Education:

• Associate (Preferred)

Experience:

• Windows: 3 years (Preferred)
• Customer Service: 3 years (Preferred)
• Help desk: 3 years (Required)

Language:

• English (Required)

Ability to Relocate:

• Washington, DC 20036: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person