Client Technical Support Specialist

Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Client Technical Support Specialist
What does a successful Client Technical Support Specialist do?
In this position, you will work in a dynamic, professional, client service-oriented environment with financial institution clients. You will provide day-to-day support answering inquiries and addressing complex issues. Requests for support are received via multiple channels, including telephone, email, self-service case tools and internal business partners. You will find opportunities to improve the client experience that will drive business results!
What you will do:

• Answering incoming client inquiries, primarily phone calls - At least 70% of time on average.
• Under general supervision, troubleshooting, diagnosing and resolving basic to moderately complex functional technical and/or operational problems.
• Working primarily within direct Client Services team. Interacting and working in partnership with other provided contacts.
• Effectively coordinating and presenting information to Subject Matter Experts.
• Utilizing the tools and systems provided to complete assigned responsibilities
• Attaining a general knowledge of select products within a designated domain and basic knowledge of Fiserv products that work with your designated product domain.
• Understanding of technical troubleshooting approaches, tools and techniques, and ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.

What you will need to have:

• High school diploma required; 4-year college degree OR 2-year degree + 3 years of relevant experience.
• Strong customer support experience as well as interpersonal skills with internal and external partners.
• Hands on technical/troubleshooting experience.
• Flexibility to work rotation hours as needed.

What would be great to have:

• Ability to prioritize and plan out time between various activities. Executes more than one activity or task simultaneously and delivers on performance targets/expectations.
• Ability to influence clients effectively while troubleshooting.
• Hands on SQL experience.
• Basic understanding of the banking/financial services industry.
• Previous experience using Precision, Director preferred.
• Ability to use summarization and simplification techniques to explain technical concepts in simple, clear language appropriate to the audience; Ability to monitor, measure, and optimize individual and combined utilization of application, hardware, software and telecommunications components to meet customer requirements.

Perks at Work:

• We're #FISVProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

This role is not eligible to be performed in Colorado, California, New York or Washington.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to excellence and purposeful innovation.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center.