It Support Specialist

Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

Responsibilities

• What You'll Do:

• We have an opportunity for an IT Support Specialist to support our NIPO customer at the Washington Navy Yard. You will perform duties in information technology management to include, issuing, tracking, recording, and troubleshooting command mobile devices, external hard drives, computer headsets, and phone headsets. Use judgment and initiative to determine the approach or action to take in non-routine situations; will interpret and adapt guidelines in a frequently changing environment, and maintain and update the NIPO "Process Desk Guides - (PDGs)" under their cognizance, which functions as an "operations manual".

• Key Responsibilities:

• Serve as liaison between Navy IPO personnel and DONCIO Mobility Team. Submit ITD tickets to DONCIO Mobility team via SECNAV SharePoint Portal for initial issuance of mobile devices, for missing, lost, or stolen devices, and for requesting any out-of-baseline features along with accompanying documentation.

• Assist users with initial setup of mobile devices and mandated operating system updates. Resolve any issues with mobile devices (incorrect PIN, password, e-mail not synching, etc.) by performing basic troubleshooting prior to placing a trouble call with DONCIO ITD ticketing system. Obtain DISA Purebred Agent designation by fulfilling training and registration requirements.

• Issue and track Mobile User Agreements and IT peripheral equipment (external hard drives, headsets, etc.). Coordinate assignment of devices with government POCs so command MasterData Repository is properly updated to reflect device assignment.

• Perform the duties of the Navy IPO Access Control Specialist/Receptionist during their absence.

• Respond to IT helpdesk inquiries. Assist helpdesk lead with IT trouble calls. Track helpdesk issues via Navy IPO SharePoint portal.

• Navy IPO Voice over Internet Protocol (VoIP) Technician:

• Manage the day-to-day operations of the NIPO VoIP system while ensuring compliance with DoD and DoN policies and procedures. Exhibit strong technical leadership and working knowledge of VoIP hardware and software. Use judgment and initiative to determine the approach or action to take in non-routine situations; will interpret and adapt guidelines in a frequently changing environment, and develop, maintain and update NIPO "Process Desk Guides - (PDGs)" under their cognizance, which functions as an "operations manual".

• Deploy, configure, and support all aspects of Cisco VoIP hardware and software for Navy IPO. Design and provide recommendations for the deployment and maintenance of VOIP equipment.

• Develop effective solutions to resolve complex issues, and communicate VoIP system issues, findings, and recommendations to Navy IPO IT management team with minimal guidance.

• Utilize expertise with Cisco VoIP pre-programmed features and CISCO call manger to enable seamless VoIP operations.

• Provide training to Navy IPO IT staff on VoIP troubleshooting, configuration and overall system operations.

• Conduct training to end users on VoIP setup and use.

Qualifications

• Minimum Qualifications

• Education:

• Bachelor’s Degree or Qualifying Experience required.

• Additional 4 years of experience may be substituted to offset a Bachelor's Degree.

• Experience:

• Minimum 2 years' of direct experience in professional experience with SA/FMS programs, international cooperative programs/export licensing area, or acquisition areas.

• Includes experience in areas such as: international training, C41, EW, FMS sales, engineering and logistics support, international relations, international marketing, foreign disclosure, equipment integration and procurement, case development and execution, equipment release ability, DoN level programs, Defense Security Assistance Management System, and support strategic initiatives.

• Other Requirements:

• Completion of the following formal courses are required: DISCS SCM-FA-OL (SCM 101), DISCS SCM-OC-OL (SMC-201), and DISCS IPSR-OL.

• An active Secret Clearance may be required.

• U.S. Citizenship status is required as this position will require the ability to access US only data system.

• Skills & Technology Used

• Analytical Thinking & Problem Solving:

• Possesses both analytical and interpersonal skills.

• Good problem solving and organizational skills/techniques.

• Business Partner/Effective Communicator:

• English language skills to communicate

• Strong communicator must be able to communicate clearly both in writing and orally.

• Customer service oriented, detail focused, pro-active behavior, multi-task capability.

• Software:

• Microsoft Office Suite

• Excel

• Outlook

• SharePoint

• Personal computer, printer, copy machine and other general office equipment.

• Government NMCI

• What We Bring

• At V2X we strive to be market competitive in our total reward offerings.

• The successful candidate’s starting pay will be based on, but not limited to, their job-related skills, experience, qualifications, work location, and market conditions.

• Please speak with a recruiter for additional information.

• Employee benefits include the following:

• Healthcare coverage

• Life insurance, AD&D, and disability benefits

• Retirement plan

• Wellness programs

• Paid time off, including holidays

• Learning and Development resources

• Employee assistance resources

• Pay and benefits are subject to change at any time and may be modified at the discretion of the company, consistent with the terms of any applicable compensation or benefit plans.

  We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.