It Support Specialist

Job Title: IT Support Specialist  

The IT Company is growing, and we are seeking of a highly skilled and customer-focused IT Support Specialist to join our dynamic team. You will play a crucial role in delivering exceptional technical support to our esteemed clients. If you have a passion for problem-solving, a drive for excellence, and a desire to work in a fast-paced environment, this opportunity is perfect for you! 

Responsibilities: 

• Provide top-notch technical support to our clients, resolving a diverse range of IT issues efficiently and effectively. 
• Respond to incoming support requests via phone, email, or ticketing system, categorizing, prioritizing, and resolving issues promptly. 
• Act as the primary point of contact for resolving complex technical issues and providing expert guidance to the support team. 
• Collaborate with other Support Specialists, offering mentorship, knowledge sharing, and troubleshooting assistance. 
• Analyze and resolve intricate hardware, software, and network-related problems, ensuring minimal disruption to client operations. 
• Provide in-depth expertise in managing and troubleshooting IT infrastructure, systems, and networks. 
• Develop and implement advanced technical solutions to optimize performance, security, and reliability for clients' IT environments. 
• Assist clients with IT project implementations, upgrades, and migrations, ensuring successful execution and client satisfaction. 
• Conduct root cause analysis for recurring issues and implement preventive measures to enhance system stability and reliability. 
• Stay updated with emerging technologies, industry best practices, and IT trends, and advise clients on adopting relevant solutions. 
• Collaborate with other IT teams to improve overall service delivery, resolve cross-functional issues, and implement process improvements. 
• Maintain accurate documentation of technical solutions, configurations, and procedures to facilitate knowledge sharing and support excellence. 
• Handle escalated client inquiries with professionalism, providing clear and concise communication throughout the resolution process. 
• Foster a positive and collaborative work environment, encouraging teamwork, innovation, and continuous improvement within the support department. 

Requirements: 

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience). 

• 5+ years of proven experience in IT support, with significant exposure to Tier 3 technical challenges. 
• Extensive knowledge of Windows and macOS operating systems, hardware components, and software applications. 
• Strong understanding of networking technologies, TCP/IP, DNS, DHCP, routing, and firewall management. 
• Proficiency in managing Microsoft Windows Server & Application technologies, and experience with Microsoft Office365. 
• Advanced expertise in Virtualization Technologies from Citrix and/or VMWare. 
• Ability to troubleshoot complex issues across various IT environments, including cloud-based solutions. 
• Excellent analytical and problem-solving skills, with a focus on delivering effective and efficient solutions. 
• Strong leadership skills, with the ability to mentor and guide junior team members effectively. 
• Exceptional communication and interpersonal abilities, with a customer-centric approach. 
• Relevant certifications such as MCSE, CCNA, or other industry-specific credentials are advantageous. 

You should be comfortable with the following work conditions and other considerations: 

• Candidate should have reliable transportation. 
• Candidate should be willing to work nights and weekends if required. 
• Candidate should be able to lift 50 or more pounds. 

Job Type: Full-time  

Job Status: Exempt 

Pay: $50,000-65,000 per year