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Form of workJob Description
IT Support Specialist
Job ID: Home Office
Pay: Starting at $35,000
Employee type: full-time
Location: Hendersonville, TN
Job Description: Nationwide Studios, Inc. is the technology leader in the youth portrait photography industry with over 500 employees in 40 states. Nationwide Studios operates nationally under two brand names:
"Teddy Bear Portraits" specializes in early childhood photography. We provide parents and learning center directors with an effortless same-day photo experience. Teddy Bear portraits photographs nearly one million children annually in learning centers and pre-schools across the United States.
"Legacy Studios" specializes in high volume K-12 School & Sports Photography. We offer custom comprehensive service and photography products to meet the needs of every school type and grade level. In 2016 Legacy Studios was the fastest growing K-12 school photography company in the country.
We are seeking an enthusiastic, detail oriented and reliable employees to work for our Teddy Bear and Legacy divisions located in our corporate office, Hendersonville TN.
Benefits include:
- Medical, Dental and Vision
- Disability insurance
- Life insurance
- Paid holidays and paid vacations
- Flexible work schedule
- Casual Fridays
Your duties will include:
- Provide basic phone technical support for IT based systems for field and corporate employees
- Aids in troubleshooting failed peripheral equipment and/or desktop systems
- Identifies and facilitates technical issues that warrant an escalation processes based on priority or urgency
- Documents and records data pertaining to technical events and/or incidents
- Maintains and monitors a variety of reports to ensure production runs smoothly
- Processes any specialty orders submitted for manual fulfillment
- Maintains the production queue in KACE Systems Management Appliance and resolve all open tickets within a timely manner
- Perform Active Directory administrative tasks
- Provide afterhours support as needed
The skills and experience required for this position include:
- Ability to cover emergency voicemail if called upon.
- A+ Certification, Network+ Plus, or MCP preferred
- 1-2 years’ experience in a technical support role; or an equivalent combination of education and experience
- Experience using an incident management application
- Knowledge in hardware support and networking concepts
- Experience in support of Windows Operating Systems (all versions) and MS Office Suite
- Macintosh experience is a plus
Interviews for qualified candidates will begin immediately.
Today, Teddy Bear Portraits is the industry leader in preschool and childcare photography and operates in over 40 states nationwide. Our photographers and staff are specially trained for working with the developmental stages of preschool-aged children and are experts in capturing each child's unique personality - the smile in their eyes - providing you with memories of your child that are guaranteed to last a lifetime. Our staff will present captured images digitally to customers at the childcare center where they can be purchased the same day.
Our Core Values:
Enthusiasm: We believe where there is a will, there is a way. We enjoy our work and it shows. No matter the challenge, we maintain a positive attitude.
Effectiveness: We pride ourselves on Getting Stuff Done. Everyone is expected to do what you say you're going to do.
Trailblazer: As the digital leader in school portraits, we encourage innovation and are continuously looking for improvements.
Loyalty: We value honestly and expect every employee to do the right thing for the company. Our communications with each other are open and candid.
Competitiveness: We are driven to grow and never satisfied with the status quo.
