Job Description
Enterprise Solutions is seeking a motivated IT professional to join our team. This applicant must have excellent organizational skills, be detail-oriented, have an ability to handle multiple priorities, a solid understanding of systems and networking is a plus. Our IT Support Specialists are responsible for documenting, maintaining, upgrading and/or replacing hardware and software systems. The ideal candidate for this position will have technical experience and the ability to interact with users in a professional demeanor over the phone and in person.
Great opportunity for military veterans with IT MOS's looking for their first job after the military!
Responsibilities
- Manage the deployment of new and existing workstations and necessary peripheral devices.
- Maintain PC-based applications, including routine assistance and troubleshooting.
- Maintenance and management of PC hardware and IT inventory.
- Remote and desk-side incident management of workstations and necessary peripheral devices.
- Provide technical support and corrective procedures for users via telephone and email.
- Communicate problems or issues with various systems to their respective vendors and assist in the resolution.
- Serve as the technical liaison by reviewing and analyzing technology issues and solutions.
- Assist with special projects and duties as required.
Requirements
- This is an entry-level position, but candidates with 1 – 3 years’ experience in Information Technology will be considered first.
- Strong analytical troubleshooting and problem-solving skills are required.
- Proficiency and experience with all Microsoft Office applications.
- Experience with Active Directory and Windows based Operating Systems.
- Strong attention to detail and ability to maintain confidentiality.
- Professional appearance and attitude.
* EOE/M/F/Vet/Disabled