Address
Form of workResponsible for the delivery of quality customer service to internal customers providing a single point to report systems related problems or to make inquiries. Responsible for the maintenance and integrity of the IT helpdesk and work order tracking system though continuous monitoring and logging of events. Responsible for the maintenance and repair of end user hardware such as desktops, printers, scanners and other devices. Responsible for end user administration on BWB systems.
- High school graduate with some additional technical training.
- Minimum of two years experience in information technology.
- Strong verbal and written interpersonal and communication skills.
- Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers, and management.
- Demonstrated strong dedication to quality customer service and a working knowledge of enterprise-wide service delivery procedures.
- Strong problem-solving skills and inherent decision-making ability.
- Strong initiative and assertiveness.
- Ability to organize work in an efficient manner in addition to the ability to work under stress and time pressures.
- A good working knowledge of the day-to-day operating environment, available tools, operating techniques and customer applications.
- Available to report to work flexible hours from 7:30 to 6:00 on short notice Monday through Friday and available to work Saturday morning rotations as scheduled. Also available to be on call after hours during scheduled rotations.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
