It Support Specialist 2

Position Overview:

We are seeking a highly skilled and experienced IT Support Specialist 2 to join our dynamic IT team. As an IT Support Specialist 2, you will play a crucial role in maintaining and enhancing the overall functionality of our organization's IT infrastructure. You will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. This position will be full-time in office for training with the possibility of remote/hybrid after the training period.

Responsibilities:

End-User Support:

• Provide timely and effective technical support to end-users, addressing hardware, software, and network-related issues.
• Respond to user inquiries and resolve problems via telephone, email, remote assistance, or in person.
• Troubleshooting and Issue Resolution:
• Diagnose and resolve technical issues related to desktops, laptops, printers, and other IT equipment.
• Collaborate with other IT team members to troubleshoot and resolve complex technical problems.

Hardware and Software Maintenance:

• Install, configure, and maintain hardware and software components.
• Perform routine maintenance tasks, including updates, patches, and system upgrades.

Documentation:

• Create and maintain accurate documentation of IT processes, procedures, and configurations.
• Document solutions to common problems and share knowledge with the team.

Security Compliance:

• Ensure that IT systems and infrastructure adhere to security policies and procedures.
• Collaborate with the security team to implement and enforce security measures.
• User Training:
• Conduct training sessions for end-users on IT-related topics to enhance overall digital literacy.
• Create user guides and documentation for common IT processes.

Qualifications:

Education:

• Associate Degree in Computer Science, Information Technology, or a related field; OR equivalent experience.

Experience:

• Minimum of 3 years of experience in a similar IT support role.
• Proven experience in troubleshooting and resolving hardware, software, and network issues.

Technical Skills:

• Proficient in Microsoft Windows and Office suite.
• Experience with desktop and server operating systems.
• Knowledge of networking principles and protocols.
• VmWare / Hyper V 
• AD, Remote Desktop, DNS, Group Policy
• TCP/IP Networking, Firewalls, VPNS
• RMM Tools (Ncentral, Ninja, Kaseya, Automate, Autotask)
• Windows Server OS Management
• Patch Management
• IT Infrastructure-server, cloud, and networking

Communication Skills:

• Excellent communication and interpersonal skills.
• Ability to explain technical concepts in non-technical terms to end-users.

Problem-Solving:

• Strong analytical and problem-solving abilities.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Team Collaboration:

• Ability to work collaboratively in a team and share knowledge effectively.
• Willingness to mentor and assist junior team members.

Benefits

• Major Medical Insurance
• Flexible Spending Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long Term & Short Term disability 100% paid by employer after 1 year
• Voluntary Term Life
• 401(k) Savings Plan
• Mutual of Omaha supplemental insurance
• Paid Holidays
• Paid Time Off