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Form of workApply Job no: ISIJP00008778 3 Month contract opportunity - W2 (No C2C) Compensation: $30 - $37/hr Onsite: 710 Venture Dr. Ste 300, Southaven, MS, 38672 Intuitive Surgical, in cooperation with our recruitment partner Raise, are hiring. We're a global technology leader in minimally invasive care and a pioneer of robotic-assisted surgery.
Working closely with hospital teams, we're developing integrated solutions that help enable physicians to get patients back to what matters most. Our technology has been used in nearly 10 million operations across 67 countries. Together, we've dedicated more than two decades for innovating for better care through enhanced experiences, improved efficiencies, and reduced cost of care.
In this role, you will join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Primary Function of Position: The IT Regional Support Technician is responsible for supporting hardware and software for all location specific and corporate employees or contractors by utilizing best practices as defined and facilitated by the IT Operations, Infrastructure, Security, and Network departments. The scope support includes all computers, printers, cell phones, telecom (VOIP), audio visual, servers, network equipment, operating systems, network access, websites, e-mail, third party software used to support business functions, and various internal corporate supported business applications.
Roles & Responsibilities: Respond to requests for IT assistance directly from corporate and field users, or as escalated from Tier I or II support Document and maintain processes, best practices, knowledge base and training materials Support all building needs including computers, printers, copiers, meetings, A/V May act as "local hands" for Infrastructure, security, and facilities teams Provide occasional onsite support to secondary team @ offsite location Manage or participate in various assigned projects as needed Ensure company and departmental goals as defined by management are met completely and on time Communicate with management to provide timely reporting of issues, status, and resolutions Work closely with IT Operations and collaborate with employee departments on site to support meetings and maintain the video conferencing infrastructure Coordinate with Business Application, Network, Security, Infrastructure, Windows, and Facilities teams to facilitate issue resolution and project completion Support core services such as DHCP, DNS, WINS in an Active Directory environment Install software, troubleshoot issues, and respond to alerts from SCCM Miscellaneous building and meeting support requirements Manage local IT vendor relationships and scheduling as required for A/V, Networking, Security, and Printer support Maintain adequate equipment inventory by planning, ordering, receiving, restocking, accounting, and storing equipment to maintain adequate stocking levels Conduct regular inventory counts to ensure accuracy and compliance with processes Skills, Experience, Education, & Training: Associate degree, relevant technical certifications, or equivalent work experience is required At least 3 years' experience supporting a Windows operating system computing environment Experience troubleshooting complex problems Must have strong customer service skills, organizational skills, and ability to work with minimal supervision Must have excellent communication skills both verbal and written Experience using helpdesk software and managing assignment queue Knowledge of Microsoft desktop operating systems Knowledge of networking Experience working in a manufacturing environment is a plus Weekend and non-business hours support required as needed Relevant certifications such as CCENT or higher, various MCITP, Security+, A+, and ITIL are desired Should be flexible and able to complete projects outside normal daily duties as needed Able to repeatedly lift and move equipment such as computers and monitors (approx. 25lbs) Please note that this is a contract role providing services to Intuitive through our direct sourcing partner, Raise who manages Intuitive's Contractor Talent Community. If you are selected for this role, you will be employed by Raise and will not be an employee of Intuitive.
Work with an Award Winning Employer: Best Places to Work, Glassdoor Employees' Choice, 2019 (#12 of 100), 2020 (#7 of 100) America's Best Midsized Employers, Forbes, 2019 (#149 of 500) Top 150 Places to Work in Healthcare, Becker's Hospital Review, 2019 Top CEOs, Glassdoor, 2019 (#9 of 100) Raise and Intuitive are Equal Employment Opportunity Employers. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. We will consider for employment all qualified applicants with arrest and conviction records in accordance with fair chance laws.
Int22 Published on 01 Nov 2023, 1:20 PM
