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Form of workJob Description
We're looking for an experienced IT Support Specialist to provide our team with top-notch assistance! You'll make sure any technical issues are resolved efficiently so our operations run smoothly. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If this sounds like an exciting opportunity, start your application today!Compensation:
$33,000 - $41,000 yearly
Responsibilities:- Make sure new employees have their user accounts, company email, and appropriate security access so they can complete assigned tasks
- Back up all computers to make sure our files are saved in case the system crashes
- Configure new technology for the company, including software and applications, computer hardware and desktops, and operating systems
- Secure all computer systems and run regular checks to protect our business from cyber security threats
- Keep all technical hardware and systems up to date, including phone systems, printers, computers, operating systems, network systems, and any other technical equipment
- Great opportunity to gain experience!
- This job is mostly remote with occasional onsite visits to clients.
- Customer Support: Provide courteous and prompt technical support to clients via phone, email, or remote assistance.
- Issue Resolution: Diagnose, troubleshoot, and resolve Tier 1 technical issues related to hardware, software, network connectivity, and peripheral devices.
- Documentation: Maintain accurate records of support requests, resolutions, and equipment inventory.
- Escalation: Escalate complex issues to Tier 2 or Tier 3 technicians when necessary and follow up on open tickets until resolution.
- Client Communication: Keep clients informed of ticket status and progress, ensuring excellent communication throughout the support process.
- Technical Learning: Stay up-to-date with the latest industry trends and technologies to enhance troubleshooting skills.
- Team Collaboration: Collaborate effectively with colleagues and team members to resolve challenging technical issues.
- Well-versed in Microsoft Office
- Must have high school diploma or equivalent, associate’s degree in a tech-related field is highly valued but not required
- Top-notch customer service skills and driven to make our business succeed
- Solid understanding of troubleshooting Internet connectivity, network systems, phone systems, and other technological equipment in the office
- Two years of work experience in IT support
- Education: High school diploma or equivalent; relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified) preferred.
- Experience: 1-2 years of experience in a similar helpdesk or technical support role; experience in an MSP environment is a plus.
- Technical Skills: Proficiency in Windows operating systems, Microsoft Office Suite, Microsoft 365, Azure AD/Intune, basic network concepts, Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.) and general hardware/software troubleshooting. Familiarity with ticketing systems is a plus.
- Communication: Strong verbal and written communication skills with the ability to convey technical concepts to non-technical clients.
- Customer Focus: A passion for delivering outstanding customer service and a patient, customer-centric approach to problem-solving.
- Team Player: Ability to work collaboratively within a team and assist colleagues when needed.
- Professionalism: Punctuality, reliability, and a professional demeanor are essential.
We are a Managed Service Provider (MSP) dedicated to providing top-tier IT support and solutions to small and medium-sized businesses. With a strong commitment to excellence, innovation, and customer satisfaction, we have established ourselves as a trusted partner in the ever-evolving world of technology. As we continue to grow, we are looking for a motivated and customer-focused Tier 1 Helpdesk Technician to join our dynamic team.
