Address
Form of workJob Description
The It Support Specialist's primary focus providing end-user support, troubleshooting hardware and software issues, and assisting with the maintenance of our SaaS applications, network connections and infrastructure for Centri Business Consulting, LLC ("the Firm").
Core Responsibilities
- Provide end-user support for hardware and software including imaging, computer upgrades, software installations, audio/visual support, and inventory management.
- Work with and troubleshoot Microsoft 365 systems (Exchange, OneDrive, Teams Phone, SharePoint).
- Provide training and support to end-users on the use of hardware and software.
- Ability to troubleshoot and resolve technical problems with SaaS applications and VPN/SDP connections.
- Work to diagnose and resolve hardware issues.
- Effectively monitor the Firm's system performance and recommend any enhancements for better performance.
- Staying apprised of latest technology trends and developments for continuous learning.
- Assist with Network/Systems Administration.
- Maintain confidentiality in all aspects of client and employee information.
- Support Firm initiatives and development opportunities.
- Work to build relationships and promote collaboration in a hybrid environment.
Required Skills/Abilities:
- Strong knowledge of hardware and software troubleshooting
- knowledge of Microsoft 365 administration, including Exchange, OneDrive, Teams and SharePoint
- Experience with SaaS application support
- Experience with network connection support
- Excellent problem-solving skills
- Experience with remote support tools
- Strong communication and interpersonal skills
- Strong organizational and time-management skills
- Ability to work independently and as part of a team
- Ability to prioritize tasks and meet deadlines
Education and Experience
- A minimum of 2 years of administrative experience or significant clerical duties.
- Bachelor's degree in Computer Science or a related field.
- A+, Security+, and Network+ certifications are a plus
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift items up to 30 pounds at times.
- Travel will be 5% of the time when necessary.
This position is an exempt position as it relates to the fair labor standards Act. Centri provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
#LI-Hybrid
