It Support Specialist

Job Description

We are seeking an IT Support Specialist who will support computer operations so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests and escalating incidents when appropriate to maintain credit union operations. Problem resolution may involve the use of diagnostic and ticketing systems for tracking requests, and may at times require that the individual give in-person, hands-on help at the desktop level. This individual will also participate in maintaining the PCs, operating systems, networks, and services that the credit union and its members rely on.

Responsibilities

· Monitor and respond to incoming requests for help, provide technical support to end users on a variety of issues relating to technical difficulties with hardware, software, and connectivity.

· Troubleshoot issues pertaining to hardware, access, software, or network problems, including working with vendors or 3rd parties to resolve issues.

· Professionally communicate complex information effectively via phone and email, including to inexperienced users

· Assist and educate other staff with technology related requests.

· Monitor systems, logs, and reports for issues and anomalies.

· Oversee endpoint patching and updates.

· Participate in configuration, deployment, monitoring, maintenance, and documentation of end user systems and software.

· Contribute to the maintenance, configuration, administration, and documentation of technology infrastructure, including computers and networks, standard and core applications, SaaS systems, and telecommunications.

· Assist in creation and maintenance of IT documentation across all systems, including support solutions and processes.

· Comply with and adhere to all Information Security and Privacy policies.

· Further knowledge by engaging in available trainings.

· Assist in various internal and external audits.

· Assist on special IT projects.

· Assist in procurement, testing, and deployment of hardware, systems, and services.

· Assist in research and procurement of equipment and supplies.

Requirements

• Associates degree or equivalent in Information Systems, Information Technology or similar discipline; or High School Diploma or equivalent and 1-3 years’ experience in a technical support/customer service role.
• Experience with Windows, Microsoft Office, and Adobe applications
• Self-motivated and able to manage and prioritize competing requests with a service centered approach
• Service oriented with strong verbal and written communication skills.
• Strong organizational skills, time management, and attention to detail.
• Demonstrated analytical and problem-solving skills
• Ability to lift up to 50 pounds.
• Occasional travel may be required.

Preferred

· Banking experience a plus

· CompTIA A+ certification a plus

• Familiarity with Windows Server and Active Directory

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift

Work Location: In person