It Support Specialist

Description
The IT Support Specialist provides customer service-focused technical support to EmergeOrtho's Physician care teams. The IT Support Specialist performs routine technical duties associated with service desk support, server, and networking client-side troubleshooting. The primary responsibility of this role is to provide technical assistance IT Support Specialist provides technical assistance to our Providers and team members to resolve problems and encourage more efficient utilization of resources.
* This position may be required to travel to locations throughout New Hanover and Brunswick Counties.
Requirements
Qualifications and Experience

• 2-year AAS degree in Information Technology, or the equivalent
• Minimum of 2 years of experience in a medical office environment is preferred
• Knowledge of troubleshooting techniques on hardware and software (e.g., personal computer, network, communications equipment, etc.)
• Skill in analyzing, diagnosing, and resolving software and hardware problems and their inter-relationships with available tools (e.g., personal computer and peripherals, network equipment, communications equipment, etc.)
• Knowledge of client/server system concepts
• Knowledge of networking design concepts
• Ability to install and configure computer equipment (e.g., computer, network, communications, etc.)
• Ability to adapt to rapidly developing and changing technology
• Ability to work in a fast-paced environment and prioritize multiple tasks and demands
• Strong organizational skills
• Ability to maintain composure when confronted with stressful situations
• Ability to establish and maintain effective working relationships with co-workers and providers
• Strong customer orientation
• Excellent interpersonal and communication skills

Responsibilities include but are not limited to, the following

• Interface with providers and staff members to troubleshoot hardware and software problems
• Create support trouble tickets for all support-related issues
• Install and configure software and computer systems
• Analyze records and logs to spot underlying trends and issues
• Support the implementation of new solutions and applications
• Participate in the testing and evaluation of new applications and processes
• Assist in password or login problems with corporate applications and systems
• Participate in business-wide meetings, providing insight and recommendations for technical duties performed

Other

• Frequent travel to other EmergeOrtho locations
• Read and respond to all work-related e-mails in a timely manner
• Keep the Service Desk Support database and ticketing system updated daily
• Maintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practice
• Maintains detailed knowledge of practice management and other computer software as it relates to job functions
• Maintains compliance with practice policies and procedures