It Support Specialist

Flagstone Foods:
At Flagstone Foods, we believe appreciation grows goodness. We have an appreciation for our customers, our employees, and the communities in which we live. Appreciation is our main ingredient!
Headquartered in the North Loop of Minneapolis with plants in Robersonville, North Carolina, El Paso, Texas, and Dothan, Alabama, we are one of North America's largest manufacturers and distributors of "feel good snacks," like flavorful snack nuts, innovative trail mixes and wholesome dried fruits...and we are adding to our team! We hire creative, thoughtful, and entrepreneurial team members. If you share our enthusiasm and appreciation for goodness, you too may find a home with Flagstone Foods.
POSITION: IT Support Specialist
REPORTS TO: IT Network & Security Manager
Position Summary
Serve as first line of IT support for the Company's plant locations, utilizing the help desk system to organize, prioritize, and complete open items. Diagnose and resolve issues for multi-platform technologies, hardware, and software; implement strategies to prevent recurrence.
Essential Functions

• Manage and ensure optimal availability and operation of all network systems (routers, switches, wireless, servers, telecom gear, etc.). Escalate issues as needed.
• Troubleshoot system malfunctions and/or other unplanned outages to provide analysis and recommendations for resolution and prevention.
• Support on-call requirements as needed; provide after-hours support for critical issues, and implement solutions, patching, or deployment activities after hours as needed.
• Manage computer inventory, including imaging and deployment.
• Utilize the help desk ticketing system to provide support to plant employees, covering plant locations throughout US.
• Organize ticket flow: priority, redirection, follow-up, and takeover.
• Install, maintain, troubleshoot, and repair laptops, printers, desktop software, and other computer/network hardware.
• Maintain plant inventory equipment including forklift-mounted computers and handheld scanners.
• Manage plant hardware asset management, labeling, and creating/updating documentation as needed.
• Execute proper IT procedures for onboarding and offboarding employees.
• Support business software applications including Windows, Office, SharePoint, etc.
• Assist users with desktop software, hardware, and network resources.
• Perform on-site and remote technical support.
• Create and update documentation and SOPs for the IT department.
• Participate in various IT projects.
• Comply with all food safety requirements, training, policies, and procedures.
• Perform other job-related duties as assigned.

Qualifications (Education/Experience)

• Minimum 2-year post-secondary education in a technical field or 2+ equivalent years of help desk experience in manufacturing environment.
• Proven experience providing help desk and desktop support for laptops and PCs.
• Strong experience using and administering Windows 10, Microsoft Office 365.
• Solid understanding of basic networking fundamentals.
• Experience with ERP Systems: SAP desired.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and customer service skills; ability to present ideas and solutions in user-friendly language.
• Ability to provide timely resolution for all end-user requests and root cause analysis for issues.
• Ability to approach duties, new ideas, processes, and differences in a constructive and positive manner.
• Ability to work in a team-oriented, collaborative environment.
• Ability to work cross-functionally, convey complex issues, and maintain confidentiality.
• Ability to think quickly and handle frequent change.
• Ability to organize, manage multiple priorities, and maintain high attention to detail in a fast-paced environment.
• Self-motivated, goal oriented, quality driven, and capable of working independently with minimal supervision.
• 25% travel to other manufacturing facilities will be required.

Physical Requirements
The physical demands described within the Essential Functions section of this job description are representative of those that must be met by an employee to successfully perform this job. Other duties or tasks may be assigned as required. Management may modify, change, or add to the duties of this description at any time without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to:

• Communicate with others both verbally and in writing.
• Be independently mobile.
• Use a computer and keyboard.
• Regularly sit, stand, walk, reach, stretch, stoop, bend, for extended periods.
• Ability to lift/carry 25 to 50 lbs.
• Exposure to noise levels requiring hearing protection.

FLSA Designation: This position is a Salaried Exempt and not eligible for overtime.
Work Location: Robersonville, NC
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.