Address
Form of work
SalaryAbout us
Aligned Automation is a strategic service provider that partners with Fortune 500 leaders to digitize enterprise operations and enable business strategies. We believe we can create positive, lasting change in the way our clients work while advancing the global impact of their business solutions for a more optimistic and better world.
This position is for IT Support Specialist to support one of our fortune clients.
Job Description:
Support Responsibilities:
- Provide global support for Surface Hubs, MTR devices, and traditional AV hardware (Logitech, Crestron, AMX, Poly, etc.).
- Take ownership of incidents in the Modern Meetings team global queue.
- Ensure compliance with Service Level Agreements (SLAs) and update incidents in the ticketing system (Service Now) accordingly.
- Identify and follow up on device-related problems.
- Adhere to the documented escalation process.
- Maintain communication by providing updates to IT site service leaders.
- Utilize and support current and upcoming AV management tools, including XIO Cloud, MMR, and QSC Reflect.
- Provide necessary maintenance and support for devices and management tools.
- Engage in daily discussions with the global team to uphold a high level of service and support.
- Follow change management procedures diligently.
- Be prepared for potential travel to other sites worldwide if necessary.
Deployment / Project Responsibilities:
- Review new device firmware and Microsoft Teams features; communicate relevant information to the business as required.
- Conduct room surveys virtually for your region and physically for local offices, as needed.
- Take charge of new standard meeting room equipment installation projects.
- Perform requested new technology reviews and testing.
Desired Skills and Experience:
- Previous experience in first-line desktop support.
- Familiarity with Microsoft Surface Hubs.
- Prior experience with Microsoft Teams.
- Proficiency in delivering Collaboration, AV, and digital workplace technologies.
- Demonstrated ability to work independently, manage self-set tasks and objectives.
- Skilled in both independent and team-based work environments.
- Capacity to challenge conventions and think creatively.
- Experience in installation and commissioning of MTR systems.
If you are a highly motivated individual with a passion for helping organizations succeed, we invite you to apply for the position. In this role, you will have the opportunity to work with one of our fortune clients, tackle complex business challenges, and make a significant impact on organizational performance. We offer competitive compensation, professional development opportunities, and a supportive work environment.
Job Type: Contract
Pay: $35.00 - $50.00 per hour
Expected hours: No more than 40 per week
Schedule:
- 8 hour shift
Experience:
- IT Support Specialist: 5 years (Required)
Ability to Commute:
- Concord, NC (Required)
Ability to Relocate:
- Concord, NC: Relocate before starting work (Required)
Work Location: In person
