It Support Specialist Ii

Job Description
Founded in 1918, Kearfott Corporation, a global Aerospace and Defense supplier for over 100 years, is a leader in the design and manufacture of precision motion control products and inertial navigation components. Kearfott has a very long history of innovation and excellence, and is the go-to brand for many of our global clients. Kearfott is trusted, respected and plays a vital role in the success of America's aerospace and defense industries. With over a century of expertise & experience, Kearfott is dedicated to providing quality, reliability, and cutting-edge technology to customers worldwide to meet their sea, land, air, and space navigation and guidance requirements.
Kearfott offers a comprehensive benefits package including a 401K, and Tuition Reimbursement. We offer a 9/80 schedule with every other Friday off.
We are looking for talented individuals who want to be part of a world-class work force. Join Kearfott and become part of a company that is recognized for technical expertise and respected world-wide as a 'full service' provider.
For more information, visit our website at www.kearfott.com
The Support Specialist II prioritizes and performs the necessary daily computing activities and troubleshooting requirements for a multi-site, as well as a hybrid (remote and onsite) employee and contractor environment.
Essential Functions

• Follows proper procedures to ensure the progression of helpdesk requests and incidents related to all company-used computing hardware and software
• Assists with implementing new and replacement end-user hardware, applications and technology
• Is a point of escalation for Support Specialist I team members
• Adheres to relevant Service Level Agreements
• Participates in and/or suggests process improvements
• As required, escalates incidents and requests to other technical team members, 3rd parties and/or leadership in a timely manner
• Informs Leadership when issues of operational significance are identified or reported
• Stays updated on new processes and the modification of existing ones
• Monitors daily work assignments for problems that may negatively impact the business, if not addressed in a timely manner
• Perform other duties assigned by IT Leadership

Required Skills
Critical Competencies

• Proficient computer analytical skills; ability to perform advanced diagnostic and problem solving tasks
• Collaboration skills within the team, with end-users and with customers/vendors
• Proficient oral and written communication skills; the ability to communicate clearly and effectively
• Proficient mentoring of the levels below Support Specialist II, with respect to technical duties
• Organizational skills; detail-orientated
• Interpersonal skills needed to work within a fast-paced, team-focused environment
• Sound technical knowledge of Microsoft 365 Administration
• Proficient in all Microsoft Teams features
• Intermediate knowledge of most Microsoft Office Applications; Advanced knowledge of MS Outlook
• Advanced knowledge of Windows OS; Intermediate knowledge of iOS
• Advanced knowledge of computer hardware and peripherals

Required Experience
Education & Experience

• AS in IT or related field + 3 years experience or 5+ years work experience in IT with IT certifications
• Must be legally authorized to work in the US; visa sponsorship is not available.

Preferred Skills/Experiences

• Well organized
• Capable of multitasking and prioritizing
• Proficient typing skills to document all reported daily incidents, requests and performed tasks
• Demonstrates a commitment to Quality
• Advanced Customer Service skills

Equal Opportunity Employer
Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity