Service Desk Technician

Description:

Program

•CCC – Enterprise Service Operations Center

oThe center is comprised of self-help knowledge portals as well as remote Service Desk resolution support and in-field customer engagement support for the Defense Department’s intelligence information systems customers worldwide

oOur customer acts as the first point of contact to resolve technical issues quickly and help DIA customers seek ideas via self-help knowledge portals

As part of the program, the customer will manage the Service Desk – which consists of self-help knowledge portals, remote Service Desk resolution support and in-field customer engagement support – for the Department of Defense Intelligence Information Systems global customers. CSRA will also consolidate and standardize remote and in-field customer support at the enterprise level

Skills:

Help desk, Help desk support, Service desk, TS/SCI, Poly, DSS, Defense Intelligence Agency, DIA, Tier 1, Entry-level

Top Skills Details:

Help desk,Help desk support,Service desk

Experience Level:

Intermediate Level

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.