It Manager (Iqms)

Responsibilities:

• Support, strengthen and advance the mission and operating philosophy of the team.
• Maintain a high degree of professionalism when working with team members, customers, and suppliers.
• Meet customer’s expectations while ensuring confidentiality of information.
• Responsible for highly skilled and technical work, directing, planning, coordinating, and overseeing all information technology activities of organization and its multiple manufacturing facilities.
• Ensure that backup systems operate effectively, buy hardware and software, develop the IT infrastructure, and perform administrative and supervisory duties in coordination with overall management of information/communication services.
• Responsibilities and Authority
• Create and maintain electronic interfaces with customers and suppliers.
• Planning, directing, and maintaining company Information Technology systems to include hardware, networking, security, and operating systems.
• Establishing and maintaining the accuracy of information in the EnterpriseIQ (IQMS) system.
• Making recommendations to leadership concerning the hardware and software requirements needed to accomplish the goals of the Company.
• Maintaining the Company’s small business computer network and the IQMS software package used to operate the Company including managing relationships of software suppliers, the licenses and seat inventory for same and any expiration dates associated with the same as it relates to renewal dates.
• Install procedures for backup and instructions in general to “run” the network.
• Develop and maintain crystal reports required by employees in the performance of their jobs.
• Interact with all users of the Company network and IQMS system, train users on IQMS as needed.
• Interface between users and external support such as Computer Masters, IQMS, and other software suppliers as required.
• Maintenance and training required for use of the Company’s telephone and communications systems to include voice, data, wireless and paging capabilities.
• Ensure that all Quality Management System requirements are met.
• Flexibility to perform other tasks as directed by leadership.
• Provide a “help desk” service to employees
• Maintain copy machines, printers, fax machines, phone system and other electronic equipment.
• Create and maintain a organization based web site.
• Constantly assess threats to the security and confidentiality of Company systems.

Qualifications

• Preferred bachelor’s degree (additional years of experience can replace).
• 2+ years of experience working with IQMS or similar ERP system in a manufacturing environment.
• Knowledge of the principles and techniques of information systems to include system capabilities and limitations.
• Knowledge of networking systems to include how they are designed, capabilities, limitations, and feasibility of systems.
• Knowledge of Internet administration for the plant as needed to track internet usage and resolve internet issues.
• Knowledge of peripheral equipment and their uses, capabilities and limitations as needed to determine equipment needs.
• Knowledge of the principles and methods used in determining information technology system performance as needed to determine if current systems meet the demands of the facilities.
• Knowledge of programming maintenance as needed to direct staff in developing programs to meet user needs.
• Ability to influence senior management and corporate as needed to gain support for new IT services, obtain new technologies, and expand the IT department.
• Ability to plan and implement short- and long-range plans and programs for the continuing expansion of IT services and equipment.
• Ability to manage, delegate, facilitate, and train others.
• Excellent communication and organizational skills.