Address
Form of workAbout Client:
The client is a technology managed services provider and product reseller.It provides Managed Workplace Services including IT solutions and hardware, integration and support services and has partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch.
It delivers experience-enhancing solutions that power today’s digital workplace, Connect people, technology, and the edge with a seamless experience and Delivering everything you need for real-time collaboration, connection, and support.
Rate Range: $23-$25/hr on w2 (non- benefited)
Job Description:
Roles and Responsibilities:
- You will be the front line of Client & interface w/ customers onsite at the customer location, providing each user w/ white glove IT service, handling all IT-related questions in the areas of applications, technology, hardware support and services.
- Youre highly skilled at troubleshooting to resolution.
- You are comfortable being customer-facing and enjoy educating users on technology features, assisting w/ hardware selection, conducting demos, and providing software and personal training sessions for users on standard tool sets.
- Must have strong customer service skills, be approachable, high energy, enthusiastic, empathetic, a good listener, and take ownership of user's issue from troubleshooting to resolution.
- Ability to thrive in fast-paced and rapidly changing environment.
- Demonstrated customer focus evaluates decisions through eyes of customer and enjoys building strong customer relationships.
- Provide telepresence support when requested during conference center hours.
- Support/facilitate events in partnership w/ the internal event and webcast team and external vendors.
- Provide support for basic network and AV connectivity issues.
- Ability to deliver great customer experiences and be invigorated by constant personal interaction.
- Ability to multitask, manage client relationships, and expectations.
- Knowledge/Skills Required: Customer service and 3-5 yrs. IT support experience (walk-up, customer-facing IT experience preferred).
- A+ certification & Microsoft MCP Certified a plus.
- Deskside Support
- Customer Service.
Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
About ApTask:
Join ApTask, a global leader in workforce solutions and talent acquisition services, as we shape the future of work. We offer a comprehensive suite of offerings, including staffing and recruitment services, managed services, IT consulting, and project management, providing unparalleled opportunities for professional growth and development. As a member of our dynamic team, you'll have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success for our clients across diverse industries. If you are passionate about excellence, collaboration, and innovation, and aspire to make a meaningful impact in the world of work, come join us at ApTask and be a part of our mission to empower organizations to thrive.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our recruitment team at businessexcellence@aptask.com .
