Join Our Team as a Help Desk / Office Support Agent! (Joliet)
Are you a tech-savvy individual with a passion for providing exceptional customer support? We're on the lookout for a dynamic and enthusiastic Help Desk / Office Support Agent to join our growing team! This is a full-time job that requires physical presence at our location in Joliet, IL. Hours of operation: Monday through Friday 8 am to 4:30 pm.
Key Areas of Responsibility:
- Respond promptly to user inquiries, offering guidance and solutions with a friendly and professional demeanor.
- Collaborate with IT teams to escalate complex issues and ensure timely resolution.
- Maintain accurate records of support requests and resolutions.
- Serve as a liaison between clients, sales staff and technical support staff as needed.
- General office support as assigned or requested.
Qualification Requirements:
· Strong Computer Skills are a must.
· Previous Office Experience
· Excellent communication, organization, and follow-up skills
· Exhibit a strong desire for customer focus and satisfaction.
· Sound friendly on the phone and have excellent customer service skills.
· You must have high energy and be straightforward and detail oriented.
· Have the ability to successfully interact daily with many different personalities.
· Basic understanding of technical concepts and a willingness to learn and develop technical skills.
· Ability to effectively prioritize and manage multiple tasks in a fast-paced environment.
The ideal candidate will possess the following skills:
~~ Service or Dispatch office experience
~~ Excellent problem resolution skills and ability to follow through
~~ Entry-level technical skills or certifications.
Please send a cover letter and resume if you are interested in this opportunity.
Company Overview:
A Beep, LLC (www.abeep.com) offers a full range of two-way radio communication services.
We are the exclusive providers of Diga-Talk/Diga-Talk+, and School-Radio; an all-digital 2-way communications network built for business and transportation. Diga-Talk (www.Diga-Talk.com) is wholly owned by A Beep and is currently the largest system of its kind; covering Northern and Central Illinois, Northeast Indiana and Central & Southeastern Wisconsin. Diga-Talk+ is a nationwide digital radio network. School-Radio (School-Radio.com) is wholly owned by A Beep, LLC and is a nationwide digital radio network.
A Beep is an authorized dealer for Kenwood, Tait and more. We specialize in the design, sales and service of a wide range of wireless products and systems ranging from simple two-way radios to complex multi-site digital systems, radio dispatch systems including Voice over IP, wireless data systems including AVL, in-building amplifiers (BDA), paging systems and microwave systems.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation package:
- Bonus opportunities
- Hourly pay
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person