IT Help Desk Technician

We are hiring! Join our IT team!

We are looking for a IT Helpdesk Technician. They play a vital role in operating, administering, and supporting WBE’s IT infrastructure and systems, and providing technical support internally to WBE employees.

Responsibilities:

• Maintains WBE’s technical infrastructure including desktop systems, hardware, software, servers, printers, and networking equipment.
• Configures, manages, and troubleshoots company-issued technical equipment (e.g. phones and laptops), ensuring proper inventory, licensing, security, and functionality.
• Provisions accounts during employee onboarding and offboarding.
• Documents issue status and resolution using a Help Desk ticketing system.
• Serves as a resource for projects and supports field staff on-site as required.
• Maintains excellent communications with members of the department, company employees, vendors, and customers.
• Contributes to the direction of IT at W. Bradley Electric.
• Executes other tasks as needed.

Qualifications:

• Serves as subject matter expert and "go to" person for guidance.
• Experience with writing detailed instructions.
• Detail oriented to keep detailed documentation/notes on tickets, projects, interactions, etc.
• Has in-depth knowledge of / skills in the content areas of:

- Microsoft network environment

- Accounting software and databases

- Outlook email

- PC troubleshooting

- Hardware technologies

- Core Internet and networking protocols

• A minimum of 2 to 3 years of experience
• Bachelor’s degree preferred or equivalent.
• Cisco and Microsoft certifications preferred.

Final determination of a successful candidate’s starting pay will vary based on a number of factors, including market location and may vary depending on job-related knowledge, skills, education and experience. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. Our compensation reflects the cost of labor across several US geographic markets.

We value diversity, equity, and inclusion. We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected status. We are committed to providing a workplace free from discrimination, harassment, and retaliation. We strive to create an inclusive environment for all.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift

People with a criminal record are encouraged to apply

Work Location: In person