IT Help Desk Technician II

Growth-oriented Managed Service Provider located in San Diego is seeking an experienced IT Help Desk / On-Site Support Technician with knowledge of Microsoft server, Active Directory (on prem and/or Azure) and Windows client technologies, Entra/Microsoft 365 Administration, network and troubleshooting skills. This position is full time.

Essential Duties and Responsibilities:

The ideal candidate will have working knowledge of Windows operating systems, Microsoft Active Directory, Microsoft 365 Administration, and an understanding of basic networking systems and protocols.

• Primary responsibility will be to provide excellent and friendly end-user IT support for local and remote computer users via phone, email, or on-site at client location
• Provide a high level of troubleshooting skills for workstations, laptops, printers, servers, Wi-Fi, VPN, multi-factor authentication, misc. software and other peripherals, such as smartphones
• Perform workstation deployments
• Administrative tasks include desktop support documentation, inventory and license management, system backup and recovery, application upgrades and routine server maintenance and reboots.

Additional Duties and Responsibilities:

• Provide excellent customer service, perception, and satisfaction
• Ability to work in a team and communicate effectively to our clients, your fellow colleagues, and your manager
• Ability to build rapport with clients
• Business awareness: specific knowledge of the business and how IT relates to their strategy and goals
• Document internal processes and procedures related to duties and responsibilities
• Responsible for entering time in ticketing system as events occur
• Understand processes in ticketing and monitoring systems
• Manage project timelines

Knowledge, Skills, and/or Abilities Required:

• 2 years plus experience in a Managed Service Provider environment is preferred
• 2 years plus experience in a corporate IT environment is also acceptable
• Information Technology certifications, related degree , or similar work experience (2+ years IT support) preferred
• Proven experience with MS Windows 10, 11 and Microsoft Office Suite.
• Experience managing and administering Microsoft 365 a requirement
• Some experience with Windows Server 2012 through 2022 and Hyper-V virtualization technology preferred
• Highly collaborative, self-motivated, seeks new knowledge and strives to innovate where possible
• Be a leader among the other desktop support team members in aspects of technical knowledge, communication, and mentoring
• Some weekend / night work may be required for maintenance, migrations, and installations
• Local "in-town" travel to customer locations as required
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Ability to multitask, adapt to changes quickly, stay productive, and manage your time efficiently
• "Yes I can", positive attitude
• Helpful to a fault to our clients, Network Titan teammates, and management

Job Type: Full-time

Pay: $28.00 - $31.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• MSP: 2 years (Preferred)
• Active Directory: 2 years (Preferred)
• IT Help Desk: 2 years (Required)
• Microsoft 365 Administration: 2 years (Required)

Ability to Relocate:

• San Diego, CA 92126: Relocate before starting work (Required)

Work Location: In person