AddressDescription
Manager, Product Management- External Affairs
External Affairs (EA) works with external and internal stakeholders to create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, Government and Political Affairs, Regulatory Relations, and Strategy and Engagement. The teams have access to a diverse group of motivated changemakers similarly focused on the ingredients for a better future.
The EA Strategy and Engagement (EASE) team leads substantive and significant projects and activities to deliver value across the department and the company. The work is diverse and wide-ranging, but focused on providing material support to the mission, identity, and strategic goals of the enterprise. Joining this team will challenge and diversify your purpose and perspectives. The work isn't easy and the bar is high, but the impact of success will be far-reaching and tangible.
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
In this role you will be working on a team that is truly changing banking for good, driving Product decision-making and tech delivery for Capital One's External Affairs compliance, story-telling, and philanthropic strategies as part of the External Affairs Strategy and Engagement (EASE) product team. You will have the opportunity to help guide the team through massive changes in regulatory requirements, customer experience, process upgrades, and technology modernization while maintaining Capital One's exceptional regulatory record. Your primary focus will be on technology as a primary component of a broader investment in modernized EA architecture that will enable multiple intent areas long-term.
In this role, you'll be expected to demonstrate proficiency in four key areas:
- Human Centered
- You'll lead sourcing and synthesis of customer discovery efforts to understand customer and user needs to drive the long-term vision for your product
- You'll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision
- Business Focused
- You'll own and prioritize the mid-term (0-12 months) product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that you and your team will be successful
- You'll define OKRs and KPIs for your product and will be responsible for measuring and tracking to those metrics, with an eye to adjusting and refining your roadmap as the data dictates
- Technology Driven
- You'll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business
- You'll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver while always looking to ensure you're using the best tool for the job
- Transformational Leadership
- You will rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams
- You will integrate requirements and objectives from multiple stakeholders to ensure alignment and solid decision-making
We want you if you are:
- Intellectually Curious. You have a hunger to learn and a seeker of new challenges.
- Communicator & Influencer. You can communicate complex ideas clearly and rally associates to work with you.
- Impact-driven. You desire to make the world a better place and accomplish big, bold goals.
- Do-er. You're biased toward action, able to prioritize your work, and stay focused on your goals.
- Passionate & Customer Focused. You care about growing others and fully understand their needs.
- Learner. You have an appetite to learn new things all while exhibiting humbleness.
- Team Player. You enjoy working with diverse people and driving the team toward a common goal.
- Mission-driven. You have a deep passion for investment in local communities.
- Risk-focused. You understand the importance of quality controls and accuracy in your work.
Basic Qualifications:
- Bachelor's Degree or military experience
- At least 3 years of Product Management experience or experience in product design, agile delivery, business analysis, data science, or software engineering
Preferred Qualifications:
- Bachelor's Degree in Computer Science or Engineering
- MBA or Master's degree
- 2+ years of experience in Agile Product Management
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
You consent to your information being transmitted by beBee to the Employer, as data controller, through the Employer's data processor SonicJobs.
