IT Help Desk Technician

IT Help Desk Technician
MBK Real Estate (MBK) is an industry leader in real estate operations and development. Through its subsidiaries, MBK Rental Living, MBK Industrial Properties and MBK Senior Living, MBK Real Estate is renowned for building award-winning new home and apartment communities, state-of-art distribution facilities and for its reputation in providing exceptional high standards of service throughout its senior living communities.
MBK is a privately held real estate development firm with roots in the business dating back to 1996. MBK's extensive activities through its operating divisions, along with the size and scale of our development and building activities represent the continuation and commitment to American enterprise.
Job Description
Pay: $30.00 - $31.25/ hour
Schedule: Full-time, Monday - Friday
(A hybrid work schedule is possible with the option to work remotely for up to two days per week after six months, contingent on a performance review.)
Job Summary:
The IT Help Desk Technician provides IT Help Desk technical support to the user community.
Duties & Responsibilities:

• Provide support for Windows, Microsoft Office, and Network issues.
• Provide support for Microsoft 365 apps such as Outlook, Teams, OneDrive, and SharePoint.
• Assist with the imaging and installation of PC's.
• Provision Active Directory, Azure, and Exchange Online accounts.
• Perform user training for new hires and others.
• Provision iPhones and iPads and support users with mobile device connectivity issues.
• Provide support for MFA (Multifactor Authentication).
• Provide support for Avaya IP Office phone system issues.
• Writing manuals (user guides).
• Ability to manage a high volume of Help Desk calls and emails every day.
• Other related activities that may be required and deemed necessary by the Supervisor.

Education Requirements:

• High School degree required.

Experience Requirements (in years):

• 3 years IT Help Desk.

Required Competencies/Licenses/Certifications:

• Microsoft Suite competency.
• Excellent working knowledge of Windows 10/11, Teams, and Outlook.
• CompTIA A+ Certification is strongly preferred.
• Basic networking skills are required.
• A CompTIA Network+ Certification is strongly preferred.
• Case management software proficiency (PC patching, inventory and ticketing).
• Dell Latitude and OptiPlex PC's support is preferred.
• Active Directory and Microsoft 365 environment experience.
• Palo Alto Global Protect VPN support is a plus.
• SharePoint and OneDrive support is a plus.
• PowerShell experience is a plus.
• Technical, analytical, interpersonal and organizational skills are required.
• Attention to detail, and the ability to document technical issues.
• Strong organizational skills and the ability to multi-task.
• Ability to travel on average 2-4 weeks per year.

Physical Demands & Work Environment:

• Must be mobile and able to perform the physical requirements of the job, bending, kneeling, stooping, pushing, pulling and repetitive motion.
• Ability to sit and work at a computer for long periods of time.
• Able to move intermittently throughout the workday.

We offer a rich benefits package comprising of the following: competitive salaries with opportunities for growth; 401(k) retirement plan with up to 4% employer matching; comprehensive industry leading medical, dental and vision insurance; company-provided life, disability and AD&D insurance; flexible spending accounts, generous paid time off including vacation and sick time, holidays, and bereavement leave; and a variety of programs including leadership development, training, and personal coaching; education loan assistance and scholarships; daily living, financial and legal services; childcare and eldercare assistance; employee discounts; and health and wellness resources that include virtual yoga, mindfulness, and financial readiness for employees and their family members.
If you are ready to meet the challenges of this critical role, we want to hear from you!
MBK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason. Our company is committed to providing access, equal opportunity and reasonable accommodation for qualifying individuals in employment, its services, programs, and activities. To request reasonable accommodation, contact talentacquisition@mbk.com.
Regulatory Disclosures for Senior Living Communities with Medicaid Residents: An "Excluded Party" is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding. If employed at one of our senior living communities that receives Medicare or Medicaid funding, team members must not be considered an "Excluded Party" as defined by the U.S. Department of Health and Human Services, any state Medicaid Programs, and any additional federal and state government contract programs. If, as a team member, you learn that you are an Excluded Party at any time, you must present your Excluded Party notice letter to your supervisor immediately.
Other Regulatory Requirements: If employed at one of our senior living communities, team members must continually comply with certain laws and regulations that impact the company, including, but not limited to, as applicable, state licensing regulations, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Resident Rights as defined by the U.S. Department of Health and Human Services, and any other federal or state laws relating to team members' professional licenses.
HIPAA Disclosure:
All Team Members prior to commencing employment and once employed must not be considered an "Excluded Party" as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding. In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates' professional license.