IT Help Desk Technician

Everlast Roofing Inc., a leader in the roofing materials industry, is currently seeking a dedicated and proactive IT Help Desk Technician to join our team. This entry-level position offers a unique opportunity to start your career in information technology with a company that values growth and development. The ideal candidate will be the first line of support for our IT department, playing a crucial role in setting up devices, managing user accounts, and ensuring our technology operations run smoothly.

Responsibilities:

· Act as the initial point of contact for employees seeking technical assistance over the phone or via email.

· Conduct remote troubleshooting through diagnostic techniques and pertinent questions.

· Guide employees through the steps to resolve their technical issues, escalating complex problems to higher-level support personnel as necessary.

· Set up workstations with computers and necessary peripheral devices (keyboard, mice, printers, etc.).

· Ensure the functionality of computer hardware and peripherals.

· Install and configure software according to specifications.

· Create and manage user accounts, permissions, and emails.

· Follow up with employees to ensure their IT needs are met and systems are functioning properly after troubleshooting.

· Document technical knowledge in the form of notes and manuals.

Qualifications:

· High school diploma or equivalent; degree in Computer Science, Information Technology, or a related field is a plus.

· Previous experience in IT, customer service, or a related field is preferred, but not required.

· Familiarity with Windows/Linux/macOS/iOS environments, mobile devices, and other tech products.

· Ability to diagnose and resolve basic technical issues.

· Excellent problem-solving and communication skills.

· Capability to multitask, prioritize, and manage time efficiently.

· A strong desire to learn new technologies and progress within the company.

Benefits:

• Insurance coverage that includes Medical, Dental, Vision and Life Insurance
• Health Savings Accounts and wellness programs.
• 401(k) with 4% employer match.
• Vacation & Personal Days
• Paid Holidays
• Bonus Programs

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift

Ability to Relocate:

• Lebanon, PA: Relocate before starting work (Required)

Work Location: In person