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SalaryMcGill, Power, Bell & Associates, a growing regional CPA firm (5 locations) is seeking a full-time IT Helpdesk Technician for its Erie or Meadville Office.
Job Description
The IT Helpdesk Technician will assist other MPB IT staff with the following.
- The primary responsibility of this position will be to quickly respond, troubleshoot, and resolve most tickets that are sent into the helpdesk by firm users.
- Install, image, support, upgrade, replace, and remediate all IT hardware within the firm
- Troubleshoot hardware, software, operating system, and network issues
- Train and setup new users throughout the firm
- Installation and training of new applications
- Project based work
- Represent IT with pride, support, and kindness
Qualifications
- Self-starter and eager to exceed expectations
- Must be willing to travel between offices
- Must have the ability to work under pressure
- Experience troubleshooting hardware and software issues is a plus
- Experience troubleshooting basic client-side networking (DHCP, DNS, IP Addressing, Ports, etc) issues is a plus
- Experience troubleshooting printer issues is a plus
- Experience in supporting Accounting related software is a plus
- Experience with Data Analytics and Power BI is a plus
- Network hardware experience is a plus (Network switching, VLANs, etc)
- Must have the ability to work within a team
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: In person
