It Help Desk

We are seeking a highly motivated and organized IT Help Desk Technician to join our team. This position will provide the first-line remote or on-site technical support of hardware, software, and operating systems ensuring exceptional customer service in a professional business environment. This may also include other network connected devices, depending on the client’s service contract. You will diagnose mechanical or technical problems by applying the basic rules of troubleshooting to identify problems, investigate causes, recommend solutions to correct common failures, and develop checklists for typical problems.

• Set up new user accounts and profiles, handle any password issues, and support the training and roll-out of new applications.
• Answers basic questions about installation, operation, configuration, customization, and usage of network connected devices.
• Communicate with team members and or customers establishing a good working relationship with other professionals and escalate complex problems when required.
• Prioritize and manage many open cases at one time by maintaining files and records that are needed to track client issues entered into the ticketing database system.

• An associate degree or equivalent from a technical school or related work experience is required.
• Minimum of 1 to 3 years working in a professional helpdesk environment.
• A strong understanding of TCP/IP, DNS, SMTP, and other network protocols is preferred.
• A basic understanding of networks, PC computer support, troubleshooting hardware and software issues, or classroom experience.
• Applicants with CDIA+ certification is a plus.
• Proficiency with business collaboration tools such as MS Office applications, Outlook, and client specific programs.
• Aptitude for quick learning of technical and procedural topics, self-motivating/self-learning work approach, and the ability to work and set goals with little supervision, while maintaining a strong work ethic.
• Requires the ability to perform multiple duties, be highly organized, work overtime when necessary, and be an excellent team player.
• Must have a clean driving record to include a valid driver’s license and proof of insurability.