Address
Form of workDescription
The qualified candidate will work on the Service Desk Team to provide on-demand support via phone, chat, or other methods. Responsibilities also include the following:
- Handles a variety of intermediate to advanced technology-related support requests.- Provides application support, including installation, maintenance, licensing, and end-user training of several computer applications.
- Demonstrates knowledge and proficiency in supporting Windows and Mac operating systems, Microsoft Office as well as Google's GSuite products, and network troubleshooting LAN / WAN.
- Must be an excellent problem solver.
- Installs PC software, hardware, and cabling, including non-standard configurations, providing connectivity where necessary.
- Promotes optimal workflow for service desk ticket resolutions.
- Performs other duties as assigned.
Minimum Requirements
- High School Diploma or Equivalent preferred.
- Post-secondary training is preferred, but not required.
- Candidate must interface professionally with all technology users.
- Must be able to work with minimal supervision, while demonstrating quick and effective problem-solving skills
- Excellent interpersonal and communication skills.
