IT Help Desk Technician

Job Type
Full-time
Description
Are you tech-savvy and customer-focused? Do you have a passion for helping others and solving complex problems? We're seeking an experiencedIT Helpdesk Technician to join our team and take ownership of monitoring support requests, providing technical support via various communication channels, and supporting internal employee workstations, laptops, mobile devices, and printers. As an integral part of our IT team, you'll have the opportunity to research, identify, and resolve issues related to our infrastructure, including e-mail, printers, wired and wireless networks, and more. A High School Diploma is required, and technical certifications and experience in IT support services are a plus. If you're looking for a challenging and rewarding career in IT, apply now! The full job description is below.
Requirements
MGIS
Location: Salt Lake City, UT
Position: IT Helpdesk Technician
FLSA Status: Computer Professional Exemption
Position Summary:
The IT Helpdesk Technician will take ownership and monitor support requests to ensure a timely resolution for requests. This individual will provide professional technical support as needed via face-to-face interaction, video conferencing and chat through Teams, email, and telephone. Will also take part in the deployment, configuration, troubleshooting and support for internal employee workstations, laptops, mobile devices and printers. You will also be involved with researching, identifying, and resolving issues related to our infrastructure (e-mail, printers, wired and wireless networks, etc.)
Essential Duties and Responsibilities:
•Install, configure, and support Microsoft Windows Desktop and Server operating systems and applications such as Microsoft Office
•Assist with user account creation, modification and termination across multiple applications
•Track additions, systems documentation, disposals and transfers of hardware and software assets for inventory management
•Employ best practices to maintain our technical facilities to the highest standard
•Execute and assist in the deployment, maintenance, upgrade, and support of infrastructure and business systems, and associated hardware and software
•Ensure the efficient utilization of IT resources
•Analysis of system performance, network and Help Desk activities to enhance overall service delivery to the business
•Assist with new projects and perform other tasks as assigned
Qualifications:
•Excellent customer service and communication skills (verbal and written)
•PC hardware and software experience (build, repair, and troubleshooting issues)
•Proficiency in Microsoft Word, Excel, Visio and PowerPoint required
•Strong time-management skills
•Ability to work on several tasks at once with frequent interruptions while meeting deadlines
•Able to lift 60 pounds (monitors, computers, printers, servers, boxes), crouch beneath desks, and work on ladders (for wireless system maintenance, etc.)
•Independent ability to research technical problems and solutions
•Demonstrable knowledge of Windows operating system
•Desire to work in a fast-paced environment
Preferred Technical Skills:
•Technical knowledge of PC and desktop hardware
•Technical knowledge of laptop and mobile devices
•Hands-on hardware troubleshooting experience
•Knowledge of Active Directory
•Technical knowledge of Printers and Print Servers
•Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
•Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
•Working technical knowledge of current operating systems and troubleshooting best practices
•Ability to operate tools, components, and peripheral accessories for troubleshooting
•Able to read and understand technical manuals and procedural documentation
•Ability to conduct research into PC issues and products as required
Education and Experience:
•High School Diploma required. Bachelor's degree and/or technical certifications a plus
•Experience in IT services or a computer science-related field
•A+, Network+, or Microsoft Fundamentals Certifications