It Field Technician

Job Title:IT Field Technician

About Firefly

Join Firefly, where we blend professionalism with a personal touch. Our ethos is rooted in respect, understanding, and a commitment to excellence in everything we do.

What Sets Us Apart:

• Timeliness and Efficiency: We value our customers' time. Our team ensures prompt and efficient interactions, keeping communication clear and adjusting to customer preferences.
• Empathetic Customer Service: We listen to understand, treat each customer with courtesy and respect, and show genuine concern for their challenges.
• Professional Integrity: Our team members verify their work thoroughly, maintain a neat and professional appearance, and treat customer spaces with the utmost care.
• Anticipatory Approach: We aim to anticipate and meet customer needs, maintaining honesty and transparency in every interaction.
• Respect and Accountability: We treat customers as we would like to be treated and uphold accuracy in reporting and billing.

At Firefly, you'll join a team where every member is dedicated to creating positive and lasting customer experiences through our foundational values of honesty, integrity, and being of service to our clients and our company.

Position Overview:
We are seeking a dynamic and skilled IT Field Technician to provide comprehensive support within our Wenatchee office and at various client locations. This role is ideal for someone who excels in a versatile environment, combining technical prowess with outstanding client interaction skills.

Key Responsibilities:

• Setup and install workstations. Support client transfer of data and software.
• Efficiently troubleshoot and resolve workstation hardware and software issues, ensuring minimal downtime for clients.
• Setup, install and troubleshoot network equipment (firewalls, switches, access points).
• Uphold stringent security protocols to protect networks from threats and vulnerabilities.

Qualifications:

• Associates’ or above in IT, Computer Science, or related field (preferred but not mandatory).
• Minimum 2 years of experience as an IT Technician, with MSP background preferred.
• Strong knowledge of Windows operating systems (Windows 10, Windows 11, Windows Server 2012-2022).
• Experience with network infrastructure components like firewalls, access points, and switches.
• Experience with Sonicwall and Ubiquiti strongly preferred.
• Exceptional problem-solving abilities for complex issues.
• Excellent communication skills for effective client, vendor, and team interactions.
• Relevant professional certifications (e.g., CompTIA A+, Network+) are advantageous.

Compensation and Benefits:

• Salary: $25 - $32 per hour depending upon qualifications.
• Comprehensive benefits package including 401(k) with company match, health, dental, and vision insurance, PTO, and more.

Work Schedule and Location:

• Standard 8-hour shift, Monday to Friday.
• Occasional on-call, overtime, and weekend work as needed.
• Reliable transportation required to travel to client locations.

Job Type: Full-time

Pay: $25.00 - $32.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Hourly pay

Experience level:

• 2 years

Schedule:

• 8 hour shift

Experience:

• IT support: 2 years (Required)

Ability to Relocate:

• Wenatchee, WA 98801: Relocate before starting work (Required)

Work Location: In person