IT TECHNICIAN 100 PERCENT TRAVEL IN ALASKA

Description
Trident Seafoods is the largest vertically integrated seafood harvesting and processing company in North America. Trident is a privately held, 100 PERCENT USA-owned company with primary seafood processing operations and fleet support in twelve Alaska communities. Trident's global operations produce finished wild Alaska seafood products in 6 countries and its sales teams serve customers in over 50 countries. Trident employs approximately 9,000 people worldwide each year and partners with over 5,400 independent fishermen and crewmembers. Species harvested and processed by Trident include virtually every commercial species of salmon, whitefish, and crab harvested in the North Pacific and Alaska. The global supply chain also includes cultured and wild species from a network of trusted sources worldwide.
Follow Trident on the Web at www.tridentseafoods.com or on social media on Facebook, Twitter, Instagram, Pinterest, YouTube or LinkedIn
Summary:
The IT Technician will provide general IT support across Trident's various Alaska shore plants, including support for hardware, software, cabling, and managing inventory. This position must have strong overall IT technical skillset, while also having excellent customer services/interaction skills and organizational skills.
Essential functions (responsibilities, tasks, supervisory needs)
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Configure, install, troubleshoot, and maintain software, network hardware, printers, servers, routers, bridges, switches, modems, AP's, cabling, and Internet service providers in person and remotely.
• Manage on-site inventory and the total lifecycle of IT assets at AK locations.
• Network support and troubleshooting from device connectivity to VLAN configuration.
• Work directly with corporate IT groups and other internal/external resources to resolve complex issues.
• Configures non-traditional network attached devices (PLCs, manufacturing equipment, security cameras, door access control, etc.) to interface with local networks.
• Assists corporate IT with system upgrades and patching.
• Responds to automated system alerts and opened service and trouble tickets for AK locations.
• Provides after hours escalation support for AK manufacturing locations.
• Responsible to assist in gathering and relaying project requirements for AK sites to IT PMO.
• Assists with Trident vessels IT support when required.

This is a nonexempt position with an hourly rate of $25 to $32.
Trident Seafoods offers a comprehensive and quality benefits package. Full time employees may be eligible for medical, dental and vision insurance plans, optional HRA/HSA, telemedicine, employee assistance and wellness programs, basic life and AD&D, and 401(k) with a company match, vacation, sick time, 10 paid holidays each year, and paid parental leave. For full-time employees, the initial vacation benefit starts at 10 days per year, adjusted commensurate with relevant experience, and 7 days of sick leave per year (9 in Seattle), accrued bi-weekly. Commuter and transit programs are also available.
Minimum Requirements
Required Qualifications (education, years of experience, KSAs)

• Associate degree in IT with Network Administration or technical certifications (i.e. A+, Network+, MCSE, CCNA).
• 2+ years of professional experience building, deploying, and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
• Ability to prioritize tasks, manage multiple responsibilities, and ensure deadlines are met while maintaining a high level of quality in the team's work.
• Ability to travel to and work in remote manufacturing environments.
• Must be flexible to work various shift patterns and up to 7 days a week while rotated onsite in AK.
• Must be comfortable with heights/working on lifts

Preferred education and experience

• Experience installing IT hardware to physical locations (drilling, mounting brackets, pulling cable, terminating cable, patching switches)
• Experience with network switch programming and VLAN configuration.
• Experience supporting Meraki Access Points (or similar managed AP platform).
• Experience supporting Windows 10 & 11 clients.
• Experience supporting windows servers, specifically running on Microsoft Hyper-V platform.
• Experience with Microsoft Active Directory
• Experience with enterprise backup solutions (i.e. Rubrik)
• Experience with Palo Alto firewalls
• Experience with Industrial controls (PLC) network support
• Experience with Innova Marel systems
• Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities.

Work environment (includes travel/on-call):

• Travels to Alaska and works on an average 90 day on, 20 days off rotation with other members of AK IT Support group. This depends on plant needs, seasons, and other team coverage.
• While performing the duties of this job, the employee may be exposed to wet and/or humid conditions and moving mechanical parts. The employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; risk of electrical shock and vibration. The noise level in the work environment is usually loud.

Physical demands:

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to climb or balance. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl and talk or hear.

Work authorizations

• This position is not eligible for immigration sponsorship