It Field Support Technician Massachusetts

POSITION: IT Field Support Technician

Nouria is seeking a motivated IT Field Support Technician to join our team. In this role, you will provide direct technical support to our store & carwash systems. This includes taking ownership of IT issues, ensuring the appropriate escalations, and assisting in determining the root causes while completing tasks efficiently and effectively.

JOB DESCRIPTION

· Install or upgrade hardware and software at job sites including routine maintenance of technology equipment.

· Troubleshoot wired and wireless networking connections for a variety of devices.

· Collaborate and escalate issues to internal or vendor support as needed and follow through to resolution.

· Repair/replace and test various hardware including PCs, peripherals, POS systems, network devices, IoT devices, tablets, wireless access points, CCTV, etc. including cables.

· Work independently, manage multiple tasks, prioritize, and meet deadlines including detailed service tickets/reports.

· Rotating weekend schedule as well as on-call responsibilities. Flexible with the actual work and the hours of operation.

· Perform other support and related duties as requested.

· Travel to retail facilities in Massachusetts/New Hampshire primarily includes occasional travel in CT, ME, NY, and RI for contingency coverage.

· Works within the team or under guidance from supervisor to meet service delivery requirements within own area of responsibility.

· Builds positive relationships with internal and external customers to deliver and enhance service.

· Maintaining all tools and equipment used during service calls to ensure quality of work.

QUALIFICATIONS

· Associate degree in a related technical field or equivalent certification.

· Minimum one year IT field experience is required, two years preferred.

· Proven experience installing, testing, and maintenance of computer hardware, software, and peripherals.

· Proficient in Windows operating systems, office software & network technologies including experience in troubleshooting techniques.

· Previous experience with data/telecom cabling, jacks & patch panels is strongly preferred.

· Ability to safely climb ladders (cabling, ceiling-mounted devices, etc.) and carry up to 40 pounds.

· Strong multi-tasking and critical thinking skills.

· Work experience in the retail industry is desired.

· Valid driver's license, reliable vehicle, and clean driving record required.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift

Application Question(s):

• Are you a US Citizen, Green Card, or Resident Card holder?
• Are you willing to drive to Stores throughout Massachusetts?

Experience:

• installation and Repair Hardware: 2 years (Required)

Language:

• English (Required)

Ability to Commute:

• Suffolk County, MA (Required)

Ability to Relocate:

• Suffolk County, MA: Relocate before starting work (Required)

Work Location: In person