Senior It Support Technician

IT Support Technician - Be Our Local Vegas Tech Hero!

Do you thrive in a fast-paced environment, solving IT challenges for diverse clients? Are you a master of both phone and hands-on support, ready to join a successful team? If so, you might be our next IT Support Technician!

About Us:

For 30 years we have been a thriving small IT MSP (Managed Services Provider) serving Las Vegas and surrounding areas. We pride ourselves on being the one-stop shop for IT solutions for small and mid-sized businesses, from legal firms to real estate agencies. We offer a full range of services, from project design to security, helpdesk support, and network management.

What You'll Do:

• Diagnose and fix system and application issues across equipment, network, software, and user knowledge
• Provide Tier 1 & 2 phone, and remote support, keeping client satisfaction paramount
• Multitask efficiently, manage documentation, and communicate clearly with clients and colleagues
• Document thoroughly, log time entries, and switch gears between desktop, server, and network support
• Be available for on-site visits in Las Vegas & Henderson areas

Requirements:

• Live in Las Vegas, NV
• Non-Smoker
• Reliable transportation with clean driving record and insurance (mileage reimbursed)
• Minimum 4 years of experience providing technical support via phone, email, and in person

Expertise in:

• Windows 10/11 and macOS installation, configuration, and troubleshooting
• Windows Server 2016 & above installation and configuration
• Printer management and troubleshooting
• Troubleshooting hardware components like video cards, NICs, and hard drives
• Microsoft 365 desktop and cloud applications
• DNS, DHCP, and commands like ping, tracert, nslookup, robocopy
• Sonicwall Firewalls (or Cisco), routing, NATing, VPNs
• Managed switches, VLANs
• Technical process and procedure documentation
• Explaining complex IT issues clearly and proposing solutions
• Teamwork and independent work ethic
• Staying current with technology trends
• Cloud and web services, TCP/IP configuration, and troubleshooting
• (Bonus) Windows Server and Active Directory, GPOs, Windows Deployment Services
• (Bonus) Hyper-V, VMWare, and other virtualization platforms
• (Bonus) Office 365, Exchange Online, Teams, Intune & Entra AD

Bonus Points:

• Strong knowledge of Windows and Mac OS, hardware, and troubleshooting
• Excellent problem-solving and organizational skills
• MSP Ticketing system experience (Connectwise Manage, AutoTask)
• Willingness to learn and think creatively
• Punctuality, attention to detail, and excellent customer service skills
• 4+ years of professional IT experience (not contract work)
• AS/AA or BS/BA in Computer Science, Information Systems, or related field
• Microsoft certifications (MCP, MCSE) Office 365, Azure

Benefits:

• Fully paid health insurance for the employee
• PTO time and IRA
• Exciting opportunity to grow with a successful company
• Positive and collaborative work environment

Ready to join our team of IT superheroes? Send your resume and cover letter highlighting your experience and qualifications (PDF format only)