IT Distribution Client Services Business Analyst II

At NFI, we offer innovative, integrated, and customized solutions that span the entire supply chain. Whatever our customer’s challenge is, we have the knowledge, technology, scale, and commitment to help them solve it. It’s simply what we do.

As an IT Distribution Client Services Business Analyst II, you’ll work closely with the rest of the IT team to work through change requests submitted by our existing client operations teams. In direct support of this continuous improvement support model, you’ll drive requirements validation discussions and documentation while driving these projects through completion. The IT DCS team at NFI is expected to act as advisors within IT, across the business, and with our external stakeholders, helping to define and deliver continuous improvement initiatives that support our operations. Success in this role requires exceptional communication & interpersonal skills and extensive technical experience.

We’re seeking an experienced Business Analyst with a customer-facing IT BA background and a proven track record of WMS improvement initiatives. You’ll have solid WMS configuration experience and previous experience as a BA in a technology team supporting a distribution operation. You’ll also be passionate about delivering exceptional service.

As a Business Analyst II, you’ll assist Implementation Managers and IT project teams in completing customer startup projects and demand requests. Primary responsibilities include developing and maintaining documentation, system configuration, testing, issue identification and resolution, and supporting internal and external customers.

This position will be primarily based near one of our main campuses - Schaumburg, IL:Camden, NJ; Dallas, TX; Atlanta, GA; or Chino, CA. Remote options may be available near one of these cities. Occasional travel will be required 25-35%, depending on need.

Essential Duties & Responsibilities:

• Coordinates with Business and IT teams to document requirements, define solutions, develop implementation plans and execute project tasks
• Clearly and concisely documents and maintains project artifacts
• Working under the direction of a project lead assists in the configuration and creation of custom application solutions
• Completes and documents unit testing and integration testing activities
• Coordinates and documents user acceptance testing activities
• Identifies, defines, and resolves minor issues during the implementation process, escalating complex issues to more senior team members
• Utilizes project management methodologies consistent with the standard framework
• Trains customer end-users on solution functionality and operational processes
• Seeks to identify improvement opportunities for process, execution, delivery, and communication
• Learns new systems, processes, and tools quickly and thoroughly
• Performs other duties and responsibilities as required by the role and determined by management

Job-Specific Requirements:

• BA/BS degree is strongly preferred; prior industry experience (Warehousing & Distribution, Supply Chain, or 3rd Party Logistics) is required.
• 4-6 years of hands-on experience within Supply Chain solutions design, development, configuration, deployment, and/or Implementation of WMS solutions across multiple warehouses is highly desired.
• Experience with warehouse management systems (WMS) is required.
• Experience with Manhattan WMOS, Softeon, or Blue Yonder is a plus.
• Hands-on experience integrating with third-party parcel systems like E2open, ConnectShip, or similar.
• Advanced relational database knowledge is required; experience with SQL queries for data mining is preferred.
• Must be able to gather and document detailed requirements and collaborate with the internal teams to develop various IT components, including Integration, Reporting, and Application Development. Responsibilities include testing, deployment, and implementation support of the built solutions.
• Must be able to collaborate with cross-functional and development teams on solutions. Strive for opportunities for continuous improvement and standardization. Customer-facing business acumen is highly desirable.
• Strong understanding of project management fundamentals and their application to supply chain project implementation. Waterfall or Agile methodology experience as a Project Manager is a plus.
• Experience with tools like My Solution Center, Salesforce, Power BI, and Smartsheets is a plus.
• Demonstrated technical writing and business documentation skills.
• Ability to multitask and work on multiple project phases at one time.

Competencies for Individual Contributors at NFI:

• Functional Expertise: Possesses the skills and knowledge to perform essential functions efficiently and effectively.
• Communication and Collaboration: Communicates openly and honestly. Follows through on commitments. Takes ownership and does not misrepresent information. Supports colleague and team efforts.
• Development: Takes an active role in self-development, seeking to grow job-related knowledge and skills. Empowers and challenges team members to reach their full potential.
• Analysis and Decision Making: Uses all available resources to make good decisions. Knows when and how to partner with others when facing a problem.
• Results Focus: Action-oriented. Assumes an appropriate level of accountability for goals, critical issues, and performance.
• Managing Change and Continuous Improvement: Demonstrates an entrepreneurial mindset towards change. Takes risks, and creates new, and better ways for the organization to be successful.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)