Business Support Analyst 1

Duties and Responsibilities:

The Georgia Department of Driver Services (DDS) is seeking qualified candidates for the assignment of Business Support Analyst I, serving in the Business Standards Unit. Under supervision, the Business Support Analyst I assignment responsibilities include (but are not limited to):

Providing high-level support for various projects, implementation of procedures, and/or any specialized functions.

Eliciting and documenting stakeholder business requirements.

Conducting user acceptance testing (UAT).

Generating and distributing lobby management performance reports.

Traveling to various CSCs across the state in support of the agency's operational and customer service goals and objectives.

Develop and distribute internal Manager's Bulletins.

Documenting standard operating procedures (SOPs).

Developing end-to-end process maps.

Managing end-to-end Change Requests.

Competencies Needed:

Excellent written and verbal skills, including the ability to communicate clearly and succinctly to senior and executive-level leaders.

Ability to multi-task and meet strict deadlines in a fast-paced environment.

Ability to independently research and analyze information and draw logical inferences and conclusions.

Ability to understand and interpret business requirements for critical system changes.

Ability to exercise various latitudes of independent judgment.

Ability to evaluate, understand and negotiate underlying stakeholder business objectives.

Ability to identify relevant data for testing purposes.

Minimum Qualifications:

Bachelor's degree in business or related field from an accredited college or university AND One (1) year of experience related to the area of assignment. 

Note: An equivalent combination of education and job-specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

Preferred Qualifications: Preference will be given to those applicants who, in addition to meeting the minimum qualifications above, also possess ANY of the following:

At least two (2) years of experience issuing secure identification credentials to State of Georgia customers.

At least one (1) year of experience eliciting and developing business requirements documentation for systems and or business processes.

At least two (2) years of experience planning and conducting meetings and/or presentations for senior-level management.

If you are having issues with your profile or application, contact the Taleo Helpdesk at

               1-877-318-2772 or HRA@doas.ga.gov.

Application materials should be filled out carefully and completely. An incomplete application/online resume or an application/online resume with insufficient information may result in an applicant not being considered for a vacancy.

Describe your employment background in full.

Resumes will be screened for the training, experience, and/or competencies listed as the Minimum Qualifications for the job. Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess ANY of the Preferred Qualifications.

All resumes will be reviewed and considered; however, all applicants may not be interviewed.

Due to the large volume of applications received by this office, we are unable to provide information on your application status over the telephone. Applicants can log back into your profile and see the status of each of the applications you have submitted.

DDS employees, in the event of an identified emergency, may be required as a term and condition of employment, to assist in meeting the emergency responsibilities of the Department. In addition, in an emergency situation, they may be required to perform responsibilities that are not regularly assigned to them in order to continue the operations of the agency.

NOTE: Information in this announcement is subject to change. This announcement is subject to close at any time.