Investigative Support Specialist - Financial Crimes And Intelli

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Overview:

The Financial Crimes & Intelligence Investigative Support Specialist plays a crucial role in supporting the investigations and fraud mitigation efforts for the Financial Crimes & Intelligence team. The ideal candidate should have a strong attention to detail, excellent organizational skills, and a solid understanding of investigative practices and regulatory requirements.

Responsibilities:

Specific duties include, but are not limited to, the following:

• Correspond with internal stakeholders and members to request and validate relevant information and documentation
• Engage with other financial institutions and law enforcement agencies to request or confirm information
• Conduct research and gather information to support investigations
• Collaborate with investigators to gather additional information, follow- up on leads and support case progression
• Utilize various tools, databases, and software to assist in data analysis and research activities
• Analyze data, documents, and other evidence to identify patterns, trends, or discrepancies relevant to ongoing investigations
• Maintain a thorough understanding of industry best practices, trends and emerging technologies related to Fraud and AML prevention and investigation
• Prepare and respond to inbound and outbound Indemnification agreements
• Prepare and respond to Without Entry claim process
• Develop and maintain MCU’s formal criminal restitution program
• Prepare correspondence, reports and presentations as directed by the investigative team

Make recommendations to management for improving operational efficiencies

• Receive and manage and/or escalate incoming calls
• Receive and coordinate incoming referrals and emails
• Develop job aides and procedures
• Consolidate Journal entry request logs for distribution to the appropriate department
• Coordinate and distribute Regulation CC notifications
• Assist in the preparation of documentation for legal proceeding or regulatory inquiries
• Prepare and mail member correspondence
• Gather and distribute incoming and outgoing mail
• Participate in special projects as assigned
• Support Financial Crimes & Intelligence team as necessary

• Perform other duties as required

Requirements:

• Minimum of 3 years of fraud analysis and investigation experience in the financial industry

• Omni- channel experience to include but not limited to ACH, Wire, Check Fraud, Identity Theft, etc.

• BA degree in Criminal Justice, Business, or Accounting, related field or work experience required or a combination of both

• Industry recognized certifications, (I.e. - CFE, is a plus but not required)
• Basic knowledge and understanding of Federal/State/Local criminal statutes, bank regulatory, and compliance issues
• Flexible hours as required
• The ability to maintain confidential information
• Proven initiative to be a self-starter and proactive approach
• Professional appearance demeanor
• Must be able to demonstrate a team mentality

Why you’ll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following:

Results – You’ll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve. Be proactive, not reactive.

Agility – You’ll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives.

Integrity – You’ll act professionally and positively. Build trust, be upfront and communicate thoroughly.

Teamwork – You’ll work to achieve common goals as part of ONE TEAM.

Ownership – You’ll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.

Belonging – You’ll embrace and environment in which any individual or group can be and feel welcomed, respected, supported and valued.

We stand by our mission to connect our members and communities with an exceptional financial future and we are looking for individuals who share this same purpose to take this journey with us.

What we can offer you:

Competitive compensation, medical and dental benefits.

401K with employer match

Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other any other characteristic protected by federal, state or local laws.