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Form of work
SalaryAs an Platform Integration Specialist, you will be a crucial member of the Platform Integrations & Support Team responsible for the overall health and performance of commerce platforms & connectors used by brands to onboard onto Flip. You are primarily responsible for root cause analysis, resolution and proactive monitoring to maintain Middleware reliability. This is a high growth potential role.
Responsibilities
- Monitor daily processes and flow to identify issues and outages.
- Collaborate with brands and technology partners to understand and diagnose e-commerce integration challenges.
- Troubleshoot and resolve e-commerce integration issues in a timely manner.
- Collaborate with the engineering team to report common issues and suggest long-term solutions.
- Act as a primary point of contact for Platform Integration partners, reporting problems , providing training, and ensuring timely resolution.
- Timely escalate issues and prioritize.
- Develop and Automate monitoring and detection processesSupport in assessing new integration solutions.
Requirements
- 2 years experience managing e-commerce operations on storefront is highly preferred.
- Experience with python, efficiency in data structures and algorithms.
- Familiarity with e-commerce platforms.
- Excellent communication skills to liaise with brands and internal teams.
- A collaborative spirit and ability to work as part of a dynamic team.
- Proficient with excel formulas.
