Intake Specialist

9 PMINTAKE SPECIALIST

Primary responsibility is to conduct screening/triage for all new outpatient clients, record collected information (demographic data, insurance coverage, clinical information) in electronic health record, and schedule client intake appointments.

Part-time,Non-exempt

Pay Range begins at $18.00/hour

Schedule: Mon, Wed, Thurs 4PM-9 PM / Tues 3PM-8 PM

QUALIFICATIONS

High School Diploma or receptionist background preferred. Ability to multitask is required. Must possess and demonstrate a high level of computer knowledge, including but not limited to Microsoft Office Suite. Excellent phone manner and communication skills are essential.

Physical Requirements: Prolonged periods of time sitting at a desk, using the phone, and working on a computer. Must be able to lift up to 20 pounds at times.

Valid Driver’s license required.

BENEFITS OFFERED

• Benefits Offered
• Paid Sick time
• Employee Assistance Programs (EAP)
• 403(b) Retirement Plan with Employer Match
• 2 Gym Membership Options

Agency Overview

For over 40 years, the McCall Behavioral Health Network has been serving the residents of Connecticut on a beautiful historic campus in Litchfield County with offices in Torrington, Waterbury, and Danbury, CT. We are a private, non-profit, CARF accredited DMHAS-monitored and DPH-licensed mental health and substance-use disorder treatment provider whose primary mission is to provide integrated residential and outpatient services to those who suffer from these disorders—so they might lead healthier and more productive lives. We offer exceptional integrated, comprehensive behavioral health treatment as well as prevention and outreach for holistic health and wellness. Our agency's most valued resource is our staff, as everyday they give our clients hope that recovery is possible.

KEY RESPONSIBILITES

• Answer incoming calls and ensure that all callers are assisted appropriately. Provide information about agency programs and services.
• Greet and check-in clients upon arrival. Collect co-pays and client fees at time of service. Ask, “Have there been any changes to your insurance, address, phone number?” Provide new client with McCall “welcome”/informational packet.
• Scan/copy documents to electronic health record and referral source when appropriate.
• Processes and tracks Requests for Information/Records Requests for all agency programs and direct to appropriate staff person.
• Scanning, faxing, etc.
• Appointment reminder phone calls for psychiatric and evaluation appointments (normally completed by evening receptionist).
• Other duties as assigned.

Job Type: Part-time

Pay: From $18.00 per hour

Expected hours: 20 per week

Benefits:

• 403(b)
• Employee assistance program
• Paid sick time
• Paid training
• Retirement plan
• Tuition reimbursement

Healthcare setting:

• Outpatient

Schedule:

• Evening shift
• No weekends

Shift availability:

• Night Shift (Required)

Work Location: In person