Intake Specialist

Greenwoods Counseling & Referrals, Inc:

Greenwoods Counseling & Referrals, Inc. provides access to high-quality and affordable mental healthcare through a menu of programs and services.

Company core values:

• We respond to the needs of the community with creative solutions.​
• We are guided by compassion.​
• We treat each individual with dignity and respect.​
• We create a thoughtful culture of trust and integrity.

Job Description:

Greenwoods is seeking an Intake Specialist to join our clinical administrative office. Essential skills for the position include careful attention to detail, customer service orientation, growth mindset, and problem-solving abilities.

Applications must include a cover letter and resume.

Responsibilities include:

• Answer clinical telephone lines and field incoming calls from clients, providers, and community members.
• Schedule appointments in a timely manner; requires an understanding of the different types of appointments.
• Greet clients and assist with intake paperwork.
• Explain GCR’s mission and the process of a mental health assessment.
• Place confirmation calls for new clients.
• Maintain all GCR clinical calendars for office and each individual GCR clinician.
• Maintain a comprehensive clinical filing system.
• Enter post service data.
• Inform Clinical Office Manager of all problems in a timely manner
• Complete verification of employee eligibility & benefits for new clients as quickly as possible.
• Articulate knowledge and understanding of organizational policies, procedures, and systems.
• Provide office assistance as needed.

Required Skills:

• Excellent communication skills (written and verbal); ability to communicate in a warm, calm and effective manner.
• Proven ability to master and maintain web-based services and scheduling programs, requires attention to detail.
• Proficient in Microsoft Office including Outlook, Word, and Excel
• A collaborative approach to work
• Problem solving abilities
• A growth mindset; openness to feedback
• Proficient in use of computer and office equipment; fax, copier, scanner and printer
• Proficient in multiple line telephone system.
• Experience working in healthcare is preferred but not required.

Job Type: Part-time

Pay: $22.00 per hour

Expected hours: 10 – 20 per week

Healthcare setting:

• Outpatient

Schedule:

• Afternoon shift
• Monday to Friday
• No weekends

Application Question(s):

• Are you available to work afternoons from 3-5pm and one later shift until 615?
• How many hours per week are you interested in working?

Work Location: In person