Triage potential new patients by collecting information and creating patient records.
· Conduct initial screening of patient and send Welcome email through the Patient Portal.
· Verify Patient benefits with billing department.
· Review all returned Patient forms for completion and schedule initial appointment.
- Process patient forms and letters, Prior Authorizations for medication, and any medical record requests and releases.
- Retrieve and process e-faxes.
- Accurately record and deliver messages.
- Manage Tele-Medicine appointments.
· Greet, welcome and direct patients in a friendly, courteous and concerned manner.
· Use the electronic health records systems (EHR) along with other software such as electronic e-mail, a planning calendar, Microsoft Office Package and other software as needed.
· Manage the Practice Scheduler which includes scheduling, rescheduling, and canceling patient appointments.
· Maintain accurate patient information (such as: verifying Patient ID, updating demographics, contact information, insurance, and billing).
· Upload all necessary patient documents (such as: Patient ID, insurance card, patient forms and letters).
- Perform all tasks in full compliance with HIPAA regulations and standards.
- Answer calls / requests as well as voice messages throughout the day and route, as necessary, to appropriate individuals.
· Maintain a clean and orderly office and work area.
- Participate and follow all Opening/Closing procedures and cleaning schedule for trash, break room and fridge.
- Complete all required trainings.
- Perform a variety of routine clerical tasks; i.e., referrals, scanning, copying, etc.*
- Any additional tasks assigned by your manager or Supervisor.
*The company reserves the right to review, add or change duties at any time as dictated by company needs
Job Qualifications
- Education: High school diploma or equivalent, 2 years post high school ideal
- Experience: Some previous work-related experience within medical setting
Skills
- Excellent verbal and written communication
- Knowledge of Microsoft Office
- Service orientation
- Critical thinking
- Active listening
Job Type: Full-time
Pay: From $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- Monday to Friday
Ability to Relocate:
- Walpole, MA 02081: Relocate before starting work (Required)
Work Location: In person