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SalaryIntake Coordinator Opportunity – Per Diem
The Intake Coordinator is a vital part of Arbour Hospital’s clinical operations team. This is a Per Diem opportunity with opportunities to pick up weekday and weekend shifts.
Arbour Hospital is an important community resource for a wide range of vital behavioral healthcare services. We treat primary psychiatric and substance abuse disorders and constantly strive to meet the needs of our communities with treatment that address individualized behavioral health needs. At Arbour Hospital, we work diligently and compassionately to provide patients and their families with high-quality care and service excellence across a continuum of specialized behavioral health services. We have proudly served the residents of the greater Boston area since 1909. Our medical staff consists of psychiatrists who average 20 years of practice at our facility, providing a solid and trusted foundation for our patient-focused approach to behavioral healthcare. We stand ready to provide compassionate care through inpatient treatment and a strong continuum of aftercare services, community-based programs, and day treatment.
Responsibilities
- Ensure efficient and effective calling processing to coordinate patient admissions
- Work collaboratively in the centralized call center responding to inpatient, partial hospital, and outpatient referral requests
- Process demographic and clinical information
- Ensure verification of insurance eligibility and benefits
- Education: Bachelor’s Degree in psychology, social work, sociology, or another human services related field strongly preferred (3 years prior hospital intake call center experience + High School Diploma may be substituted for a bachelor's degree)
- Skills: Ability to multitask and work in a very fast paced environment
- Preferred Experience: (1 of 3 below is preferred)
- Preferred prior intake call center experience and/or insurance verification experience
- Preferred prior work in a business office/financial setting in a health care environment including managed care company or insurance company
- Preferred prior experience in admissions/business office in MD Office, ED or other health care setting, health care billing, or other position that includes knowledge about appropriate collection of demographic and financial data, insurance eligibility and verification
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